SAP Basis Administrator

Key Responsibilities

SAP Basis Administration

• Perform day-to-day administration and monitoring of SAP systems including:
• SAP ECC

• SAP BW
• SAP Enterprise Portal (EP)
• SAP GRC

SAP Solution Manager

• Monitor SAP system availability, work processes, system logs, dumps, locks, and overall system health.
• Perform SAP start/stop activities and troubleshoot system availability issues.
• Monitor background jobs and investigate failed or long-running jobs.
• Manage SAP users, roles, authorizations, and basic security-related activities in coordination with the appropriate teams.
• Perform routine SAP Basis housekeeping and system health checks.
• Monitor SAP system performance and escalate issues where required.
• Assist with SAP kernel upgrades, Support Package updates, patches, and related maintenance activities.
• Support SAP Notes implementation and technical remediation activities under senior administrator guidance.
• Assist with SAP system refreshes, client administration, and system copies.
• Support SAP transport management across development, test, and production environments.
• Monitor and troubleshoot RFC connections, IDocs, interfaces, and other basic SAP connectivity issues.

Database Administration & Support

• Provide basic administration and monitoring support for:
• SAP HANA
• Microsoft SQL Server (MSSQL)
• SAP ASE
• Monitor database availability, space utilization, backups, alerts, and basic performance indicators.
• Assist with database backup and recovery activities.
• Perform database housekeeping and capacity monitoring.
• Work with database administrators and application teams to troubleshoot database-related SAP issues.
• Monitor SAP HANA services and assist with basic HANA administration tasks.
• Assist with database patching and maintenance activities.

Operating System Administration (Mandatory)

• Provide basic operating system support for SUSE Linux Enterprise Server (SLES) and Microsoft Windows Server environments.
• Monitor CPU, memory, disk space, processes, filesystems, and system availability.
• Perform basic troubleshooting of OS-related issues affecting SAP systems.
• Manage SAP-related services and processes.
• Perform filesystem housekeeping and log management.
• Coordinate with infrastructure teams for OS patching, server maintenance, and capacity issues.

SAP Solution Manager

• Monitor SAP systems through SAP Solution Manager.
• Assist with system monitoring, technical monitoring, and alert management.
• Support basic SAP Solution Manager administration and housekeeping.
• Assist with incident investigation and system health reporting.

Incident, Change & Operational Support

• Respond to SAP Basis incidents and service requests within agreed SLA requirements.
• Perform initial investigation, troubleshooting, and resolution of SAP technical issues.
• Escalate complex issues to senior Basis administrators, infrastructure, database, or SAP application teams.
• Participate in planned maintenance, patching, upgrades, and system changes.
• Maintain accurate technical documentation and operational procedures.
• Participate in on-call or after-hours support where required.
• Follow ITIL-based incident, problem, and change management processes.

Required Skills & Experience

• Approximately 2 years of experience in SAP Basis administration/support. (Optional, training will be provided)
• Hands-on exposure to SAP Basis administration in an enterprise environment. (Optional, training will be provided)
• Experience supporting one or more of the following SAP systems: (Optional, training will be provided)
• SAP ECC
• SAP BW
• SAP Enterprise Portal
• SAP GRC
• SAP Solution Manager
• Basic knowledge of SAP system architecture and SAP NetWeaver administration. (Optional, training will be provided)
• Working knowledge of SAP transport management, background jobs, RFCs, system monitoring, and troubleshooting. (Optional, training will be provided)
• Basic experience with SAP HANA administration and monitoring. (Optional, training will be provided)
• Exposure to Microsoft SQL Server and/or SAP ASE databases. (Optional, training will be provided)
• Basic knowledge of SUSE Linux administration. (Mandatory)
• Basic knowledge of Windows Server administration. (Mandatory)
• Familiarity with SAP users, roles, authorizations, and security concepts. (Optional, training will be provided)
• Good troubleshooting and analytical skills. (Mandatory)
• Ability to work effectively with application, database, infrastructure, and security teams.
• Good communication and documentation skills.

Education

• Diploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Relevant SAP Basis certification or training is an advantage.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Good understanding of SAP technical architecture.
• Ability to follow documented procedures and operational standards.
• Willingness to learn and develop SAP technical skills.
• Ability to work independently on routine tasks while escalating complex issues appropriately.
• Good communication and teamwork skills.
• Ability to work in a production support environment with SLA-driven priorities.