Senior Business Analyst - SAP Learning & Training (HR Systems)
Job description
Company description:
Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.
Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at [external link]
Job description:
Position Overview
The Senior Business Analyst / Senior Lead is responsible for leading the business analysis, solution design, implementation, enhancement, and operational support of enterprise Learning and Training Systems. The incumbent serves as a trusted advisor to stakeholders and drives digital learning transformation initiatives that improve workforce capability development, certification management, and employee learning experiences.
Role & Responsibilities Business Analysis & Functional Leadership- Serve as the lead functional consultant and subject matter expert for Learning Management Systems
- Lead stakeholder workshops to gather business requirements and define future-state processes
- Analyze training operations, certification management, compliance tracking, and learning workflows
- Develop business cases and solution recommendations for learning transformation initiatives
- Drive continuous improvement and process automation initiatives
- Lead implementation and support of LMS platforms, including SAP SuccessFactors Learning or equivalent solutions
- Support curricula management, learning assignments, certification tracking, and reporting
- Partner with training and HR teams to optimize learning administration processes
- Ensure data quality, reporting accuracy, and compliance requirements are met
- Support integration with HR, talent, and workforce systems
- Lead enhancement projects, upgrades, and implementation initiatives
- Manage vendors and service providers responsible for LMS delivery and support
- Monitor project delivery, risks, timelines, budgets, and quality metrics
- Drive release management and deployment activities
- Lead SIT, UAT, and production verification activities
- Establish governance for learning data, compliance reporting, and audit requirements
- Support issue resolution and service improvement initiatives
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Business, or related discipline
- Minimum 8 to 10 years of experience supporting enterprise Learning Management Systems and HR applications
- Experience leading system implementation and enhancement projects
- Strong knowledge of SAP SuccessFactors Learning or equivalent LMS platforms
- Understanding of workforce learning, compliance, certification, and training administration processes
- Experience with HR system integrations and reporting solutions
- Knowledge of SDLC, Agile, and Waterfall delivery methodologies
- SAP SuccessFactors Learning certification or equivalent Learning Management System certification
- Experience supporting healthcare, government, or large enterprise environments is advantageous
- Experience with digital learning, e-learning platforms, and learning analytics
NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!
LI-SYNX32
Skills mentioned
The story of Synapxe is a narrative of evolution, a journey from a foundational IT provider to a national HealthTech powerhouse at the heart of Singapore's healthcare transformation. Its origins trace back to 2008 with the establishment of the Integrated Health Information Systems (IHiS). For over a decade, IHiS laid the critical groundwork, diligently developing and managing the IT infrastructure for Singapore's public healthcare system. It was the silent force in the background, ensuring the seamless operation of 46 public healthcare institutions, from acute hospitals to polyclinics, and supporting a vast network of over 1,400 partners. This foundational period was marked by a relentless pursuit of a cohesive, integrated approach to healthcare IT, earning the organization over 80 awards for innovations that profoundly impacted the health and wellbeing of Singaporeans. In July 2023, a new chapter began. Recognizing the accelerated pace of technological advancement and the increasing importance of a digitally empowered healthcare ecosystem, IHiS rebranded to Synapxe. This wasn't merely a change of name but a declaration of a new, ambitious vision. The name 'Synapxe' itself, with the 'x' signifying a multiplier effect, encapsulates its mission to accelerate health innovation and achieve exponential outcomes. Today, Synapxe stands as Singapore's national HealthTech agency, the nexus connecting people, data, and systems to power a healthier nation. It plays a pivotal role in national strategic initiatives like 'Healthier SG,' a program focused on preventive care and empowering citizens to take charge of their own health. Synapxe is the driving force behind critical platforms like HealthHub, a one-stop portal for citizens to access their health records and vital information. Looking ahead, Synapxe is pioneering the use of advanced technologies like generative AI and cloud computing, continuing its journey to not just support, but to inspire and shape the future of health for millions every day.
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