Senior Manager

Job Title

Senior Manager

Job Description Summary

The Senior Manager will be responsible for overseeing the end-to-end operations of M&E engineering services in facilities management across multiple sites. This includes managing teams, delivering technical excellence, ensuring compliance with all statutory requirements, maintaining high client satisfaction, and ensuring smooth and cost-efficient operations in alignment with service-level agreements (SLAs) and key performance indicators (KPIs).

Job Description

About the Role

1. Facilities & Technical Operations

• Oversee daily operations of M&E systems: HVAC, electrical, plumbing, fire protection, lift systems, BMS, and other critical building infrastructure.
• Support the managers to deliver the preventive and corrective maintenance programs across all facilities under management.
• Ensure all works are carried out according to maintenance schedules, SOPs, safety standards, and client expectations.

2. People & Resource Management

• Lead a team of Managers and engineers – responsible for recruitment, training, performance reviews, and team motivation.
• Manage contractor and vendor performance for outsourced services (e.g., specialist maintenance, equipment supply, testing and commissioning).

3. Client Management & Reporting

• Serve as the main client liaison for technical operations, ensuring clear communication and proactive service delivery.
• Attend regular client meetings to present reports, resolve issues, and provide performance updates.
• Submit detailed monthly and quarterly operations reports, including maintenance KPIs, incident logs, cost analysis, and improvement plans.

4. Compliance, Safety & Risk Management

• Lead audits and inspections (internal and external), implement corrective actions, and maintain complete documentation for compliance.
• Manage incident reporting, root cause analysis, and implement preventive measures.

5. Financial & Contractual Oversight

• Develop and manage operating budgets for assigned contracts, including forecasting, cost tracking, and optimization of resources.
• Monitor contract scope, variations, and deliverables, and support renewal, tendering, or negotiation processes.
• Track asset lifecycle, manage spares inventory, and optimize procurement for cost efficiency and equipment uptime.

6. Continuous Improvement & Innovation

• Identify operational inefficiencies and implement solutions for energy savings, workflow automation, and system reliability improvements.
• Propose and execute technical upgrades, retrofits, and modernisation initiatives.

Key Performance Indicators (KPIs):

• SLA and KPI compliance across all contracts
• Client satisfaction score and feedback
• Downtime reduction and preventive maintenance ratio
• Operational cost optimization and budget control
• Safety compliance and incident-free records
• Staff retention, training completion, and productivity metrics

About You:

• Academic

  Qualifications

• Degree or Diploma in Mechanical, Electrical, Building Services, or Facilities Engineering.
• Professional certifications (e.g., FSM, Green Mark, LEW) are advantageous.
• Experience:
• Minimum 7–10 years’ experience in M&E operations within facilities management, with at least 3 years in a senior or managerial role overseeing large properties or portfolios (e.g., commercial, hospital, data center, residential, or industrial buildings).
• Technical Expertise:
• In-depth knowledge of M&E systems and infrastructure; strong familiarity with local codes and standards (e.g., Fire Code, WSH, CP83, CP13, SS 532, etc.).

• Skills

• Strong leadership and communication skills, crisis and contract management, data-driven decision making, budgeting, and stakeholder engagement.
• Others:
• Proficient in MS Office, CMMS/CAFM systems, and incident management tools.
• Willing to travel across sites and respond to emergencies on short notice

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

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INCO: “Cushman & Wakefield”