Service Manager (Business Development)

Responsibilities

• Lead tenders, proposals, and ACMV project bidding to secure new business.
• Manage and renew service contracts for profitability and client retention.
• Develop marketing strategies, promotions, and competitive pricing.

• Handle client feedback and complaints to maintain strong, repeat partnerships.
• Handle client feedback and complaints to maintain strong, repeat partnerships.
• Build and maintain strong relationships with clients, consultants, or main contractors.
• Attend site surveys and pre-tender briefings to provide technical and strategic input.
• Guide and develop the service team to achieve sales and service goals.
• Oversee daily ACMV service and maintenance operations to ensure timely, quality delivery.

Requirements

• Diploma or Degree in Mechanical or equivalent.
• 8–10 years in ACMV service and maintenance, including 3–5 years in a managerial/BD role.
• Strong technical knowledge of ACMV systems (Chillers, AHUs, FCUs, VRV/VRF, etc.).
• Proven experience in tendering, contract management, and client relationship building.
• Excellent communication, negotiation, and leadership skills.
• Proficient in Microsoft Office and tender documentation.