Service Sales Manager

We are seeking a highly motivated and experienced Service Sales Manager to lead our team. The ideal candidate will have a strong sales background, excellent leadership skills, and a proven track record of achieving sales targets. As the Service Sales Manager, you will be responsible for developing and implementing sales strategies, managing key accounts, and driving business growth.

Key

Responsibilities

• Sales Strategy & Execution

o Develop and implement sales strategies to meet or exceed targets for service solutions.

o Identify, target, and secure new business opportunities.

o Conduct market research to stay in formed on trends and competitor offerings, ensuring our service portfolio remains competitive and innovative.

• Team Collaboration

o Team collaboration with service sales peers, sharing guidance, support, and development opportunities

o Setpersonal objectives, monitor performance, to drive high performance.

o Foster a collaborative and motivated team environment that aligns with the company's goals and values.

• Technical & Field Experience

o Possess mechanical/electronic knowledge to provide guidance and knowledge sharing with customers.

o To acquire product knowledge for curating of solution.

o Site / project management: experience is site surveys, technical assessment, workforce development and site planning.

• Customer Relationship Management

o Build and maintain strong relationships with customers, focusing on understanding their security and access needs.

o Provide consultative sales support to clients, offering tailored service solutions for unique environments andrequirements.

o Conduct regular follow-ups with customers to ensure satisfaction, handle any issues

o Drive and foster deeper relationship building with Key Account Management for selected customer segments.

• Collaboration & Coordination

o Work closely with the product and serviceteams to understand and communicate the technical aspects of our solutions.

o Collaborate with internal stakeholders to ensure seamless project execution, from contract negotiation to servicedelivery.

• Reporting & Analysis

o Track and analyze sales performance metrics, providing regular reports to senior management.

o Develop forecasts, budgets, and targets for service sales, ensuring alignment with company objectives.

Qualifications

· Bachelor’s degree in business, Sales, Marketing, or related field and graduate in engineering (BE/Diploma) is preferred.

· Minimum7 years of experience in Service- sales management, with a proven track record of leading and developing sales teams, preferably within the security, access control, or related industries 5 years of experience in sales management, preferably in the industrial door or related industry.

· Excellent communication, negotiation, and presentation skills.

· Strategic thinker with strong analytical and problem-solving abilities.

· Ability to build and maintain strong customer relationships.

· Proficiency in MS Office Suite and CRM software.

· Fluent in English, both written and spoken.

· Willingness to travel as required.

What We Offer

· Opportunities for professional growth and development within a global or organization.

· Collaborative and supportive work environment.

· The chance to be part of a market-leading company driving innovation in entrance solutions.