Systems Engineer

Salary: $3,000 – $3,500 per month

About the role

First Tel Tech is looking for a capable and hands-on Systems & Cloud Engineer to support managed IT services and project deployments for SME customers. The engineer will be involved in troubleshooting, implementation, documentation, and improvement of customer environments.

Key responsibilities

• Provide technical support for customer IT environments, including PCs, servers, Microsoft 365, networking, backup, and security solutions
• Support and deploy Microsoft 365 services such as Exchange Online, SharePoint, OneDrive, Teams, Entra ID, MFA, and basic security settings
• Assist with Microsoft Intune device enrolment, policy deployment, endpoint configuration, and troubleshooting
• Support Windows Server environments including Active Directory, DNS, DHCP, file services, GPO, patching, and basic hardening
• Assist in server migration, cloud migration, email migration, backup configuration, and endpoint security deployment projects
• Monitor and troubleshoot backup, antivirus, server, and network alerts using tools such as Acronis, Sophos, Zabbix, or similar platforms
• Perform onsite and remote troubleshooting for customers
• Prepare technical documentation, handover notes, inventory records, and service reports
• Work with vendors and internal teams to resolve escalated issues
• Support cybersecurity improvement tasks such as MFA rollout, endpoint protection, patching, backup review, and basic audit evidence collection

About you

• Windows 10/11 troubleshooting and deployment
• Windows Server administration
• Active Directory, DNS, DHCP, GPO
• Microsoft 365 administration
• Exchange Online, SharePoint, OneDrive, Teams
• Basic Azure / Entra ID knowledge
• Backup solutions such as Acronis, Synology, Veeam, or similar
• Endpoint security such as Sophos, Microsoft Defender, or similar
• 2–3 years of IT infrastructure or systems support experience
• Experience supporting SME customers or managed services environments

About us

First Tel Tech provides managed IT services and project deployments for SME customers.