Vice President, Commercial Contracts and Operations Procurement

Job Description

About STACK

STACK INFRASTRUCTURE (STACK)provides digital infrastructure to scale the world’s most innovative companies.We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation and cloud data centers. Each of our facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyper scale and enterprise companies need. The world runs on data, Data runs on STACK.

Summary Objective

Lead the commercial, contract management, supplier management, and operations procurement functions acrossAPAC Critical Operations. Accountable for maximizing value from operational suppliers, strengthening strategic partnerships, managing commercial risk, and ensuring suppliers enable safe, reliable, and customer-focused service delivery across the region.

A core member of the APAC leadership team with shared accountability for customer experience, operational performance, resilience, and business outcomes.

EssentialFunctions

Commercial Management

• Commercial strategy for operational services and suppliers.

• Vendor commercial performance and value realization.

• Commercial governance and financial optimization.

• Supplier relationship management.

Contract Management

• Contract negotiation and execution.

• Contract lifecycle governance.

• Commercial risk management.

• Contract compliance and performance management.

• Supplier dispute and escalation management.

Operations Procurement

• Procurement of operational services andsupport contracts.

• Maintenance and facilities service sourcing.

• Operational supplier onboarding andgovernance.

• Procurement controls and compliance.

Supplier Management

• Strategic supplier partnerships.

• Supplier performance management and scorecards.

• Vendor governance forums.

• Supplier innovation and continuous improvement.

• Critical supplier resilience planning.

Contributes To

Customer Outcomes

• Customer satisfaction and trust.

• Achievement of service commitments.

• Resolution of customer-impacting supplier issues.

• Continuous improvement of service delivery.

Operational Performance

• Service reliability and availability.

• Operational efficiency.

• Incident reduction.

• Cost-effective service delivery.

Business Growth

• Scalable supplier ecosystem.

• Commercial value creation.

• Operational readiness for expansion.

• Strategic partnerships that support business objectives.

Key Interfaces and Ways of Working

Customer Success

Shared objective

Deliver exceptional customer outcomes through reliable services, strong supplier performance, and proactiveissue resolution.

Customer Partnership model

Customer ownership is shared across the leadership team. Commercial, Operations, Engineering, Delivery, andCustomer Success each play distinct but interdependent roles in delivering customer outcomes.

Primary accountability

Customer Success

• Customer relationships.

• Customer engagement and communications.

• Customer advocacy.

• Service review coordination.

Commercial, Contracts & Procurement

• Supplier performance supporting customer commitments.

• Commercial remediation and recovery where supplier performance impacts service.

• Supplier alignment to customer requirements.

Joint accountability

• Customer satisfaction.

• Major customer escalations.

• Service improvement initiatives.

• Customer retention and trust.

VP APAC Operations

Shared objective

Deliver safe, reliable, and efficient operations that consistently meet customer expectations.

Primary accountability

Operations

• Service delivery.

• Operational performance.

• Incident and event management.

• Workforce execution.

Commercial

• Supplier performance.

• Vendor governance.

• Commercial management of operational services.

• Supplier contract compliance.

Joint accountability

• Operational reliability.

• Service quality.

• Customer outcomes.

• Operational cost effectiveness.

Engineering &Design

Shared objective

Ensure operational services and suppliers support technical standards, long-term reliability, and customer commitments.

Primary accountability

Engineering & Design

• Engineering standards.

• Technical authority.

• Technology selection.

• Asset strategy.

Commercial

• Supplier commercial management.

• Contract structuring.

• Sourcing processes.

• Commercial governance.

Joint accountability

• Supplier capability assessment.

• Technology partner selection.

• Long-term vendor performance.

• Innovation and technology roadmaps.

Delivery

Shared objective

Ensure seamless transition of assets and capabilities into operations while maintaining customer commitments and operational readiness.

Primary accountability

Delivery

• Capital project execution.

• Construction supplier management.

• Project delivery performance.

• Asset handover.

Commercial

• Operational support contracts.

• Long-term service agreements.

• Vendor continuity post-handover.

• Operational supplier readiness.

Joint accountability

• Operational readiness.

• Smooth transition to operations.

• Customer confidence during expansion and transition activities.

Security, Risk& Resilience

Shared objective

Protect customers, operations, people, and assets through effective management of supplier and operational risks.

Primary accountability

Security, Risk & Resilience

• Risk frameworks.

• Business continuity standards.

• Security governance.

• Enterprise resilience.

Commercial

• Supplier compliance with risk requirements.

• Third-party commercial risk management.

• Contractual resilience obligations.

Joint accountability

• Third-party risk mitigation.

• Supplier resilience.

• Critical vendor continuity.

• Regulatory compliance.

OperationalSystems

Shared objective

Enable operational excellence through reliable systems, data, automation, and high-performing technology partners.

Primary accountability

Operational Systems

• Systems strategy.

• Technology roadmap.

• Platform ownership.

• Operational data and automation.

Commercial

• Vendor agreements.

• Licensing and support contracts.

• Technology supplier governance.

• Commercial negotiations.

Joint accountability

• System availability.

• Technology partner performance.

• Digital transformation outcomes.

• Operational efficiency.

Shared CustomerCommitment

The Commercial, Contracts &Operations Procurement function recognizes that customer success is a shared responsibility across all leadership functions. While each team has defined areas of accountability, every decision regarding suppliers, contracts, procurement, and commercial risk should be made with the objective of improving customer outcomes, operational excellence, and long-term business performance.

Other Duties

Duties, responsibilities and activities may change as the business grows and operational requirements evolve.

CHIA CHEOW BOON KELVIN

ASTUTE CORPORATE SOLUTIONS PTE. LTD

EA License No. 22C1211

EA Personnel Registration Number: R22110222