Customer Support Associate
- AI
- Complaint Handling
- Customer Service
- Customer Success
- +6

1 open job•Hiring in 🇺🇸 United States
What began as a pioneering tech start-up in Denmark in 1998 has evolved into a global leader in the movement to connect the construction industry. Trackunit's journey is a testament to the power of innovation and a relentless focus on solving a fundamental problem: downtime. From its inception, the company recognized the immense cost and inefficiency caused by equipment breakdowns and underutilization in the construction sector. This realization sparked a mission to eliminate downtime, a goal that continues to drive the company's every endeavor. Initially rooted in hardware, Trackunit's evolution accelerated with the development of sophisticated software, transforming it into a formidable SaaS and IoT powerhouse. The company's platform was built with a singular focus on the unique and demanding environment of the construction industry, a sector historically underserved by digital solutions. Today, Trackunit stands at the forefront of the industry's digital transformation. It's more than just a technology provider; it's a thought leader and a catalyst for change, fostering an ecosystem where data flows freely between equipment manufacturers, rental companies, and contractors. This collaborative approach, built on an open platform, has been instrumental in their growth, connecting millions of assets and serving thousands of customers worldwide. The company's growth from a small team to over 400 employees across the globe is a reflection of its impact. With a human-centric approach ingrained in its culture, Trackunit not only develops cutting-edge technology but also cultivates a workplace that values curiosity, collaboration, and the drive to make the impossible possible. Their journey is far from over, as they continue to push the boundaries of what's possible in construction, turning data into foresight and building a more productive and sustainable future for the industry.