Account Manager

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Essential Functions

Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories

Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management

Conduct onsite and virtual presentations that highlight the company’s capabilities in access control, video surveillance, and openings solutions

Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements

Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines

Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership

Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes

Stay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware markets

Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution

Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)

Other relative duties as assigned

Minimum Qualifications

High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred

3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Knowledge, Skills, and Abilities

Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems

Ability to read and interpret blueprints, architectural drawings, and specifications

Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences

Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines

Self-motivated and results-driven, with the ability to work independently and collaboratively

Commitment to delivering exceptional customer service and maintaining long-term client relationships

Physical DemandsThis position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.

Work EnvironmentThis role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.