Account Manager

Summary

The Account Manager manages existing customer business relationships to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business. The Account Manager will save, secure and convert by handling all customer cancellations requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.

Essential Duties and

Responsibilities

The essential functions include, but are not limited to the following:

• Achieves assigned sales quota in designated accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards and reports weekly all pending, open and closed opportunities thru CRM tool.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.

Other Functions:

• Performs other related duties as assigned.

Supervisory

Responsibilities

This role supervises the following positions: None.

Required

Qualifications

• High School Diploma or equivalent (G.E.D.).
• 5 - 10 years of computer experience with proficiency in the use of MS office suite of software applications i.e. Excel, Word, and PowerPoint.
• 5 - 10 years of proven experience in providing customer support.
• Outstanding communication skills, ability to articulate, communicate and interact with multiple constituencies in the organization.
• Demonstrated ability to work effectively with people.
• Valid Driver's License (Must be able to provide a Driver Record from DMV)
• 8am-5pm
• Monday Through Friday

Knowledge, Skills, and Abilities:

• Knowledge of principles and facts related to business administration and accounting, human and material resource management in organizations, sales and marketing, economics, and office information and organizing systems.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in persuading others to change their minds or behavior.
• Skill in communicating effectively in writing as appropriate for the needs of the audience.
• Abilities that influence the acquisition and application of knowledge in problem solving.
• The ability to concentrate on a task over a period of time without being distracted.
• The ability to apply general rules to specific problems to produce answers that make sense.

Preferred

Qualifications

• Education beyond high school or equivalent preferred.
• Bi-Lingual (English/ spanish)

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• This role is expected to travel:
• This role is expected to use the following machines, tools, and equipment: Office 365, computers, communication devices, and others as assigned.
• This role may be exposed to the following physical conditions:
• Hazardous Physical Conditions: Infrequently 25% - 50%
• Atmospheric Conditions: Infrequently <10%
• This role may be required to use PPE on hands, head, feet, face, or body: N/A

California Pay Transparency Notice: Posted pay ranges are provided in accordance

with California pay transparency requirements and reflect the Company's current

anticipated compensation for the position at the time of posting. Compensation ranges

are periodically reviewed and may be revised based on business needs, market

conditions, internal equity, budgetary considerations, and other legitimate business

factors.

EEO Statement:

It is the policy of World Oil and its subsidiaries to provide equal opportunity for all applicants and employees. The Company does not discriminate on the basis of race, age, color, religion, sex/gender, gender identity/gender expression, sexual orientation, marital status, medical condition, military/veteran status, national origin, ancestry, disability, genetic information, reproductive health decision making or any other status protected by state or federal law.