ACH Operations Specialist

Job Summary

The ACH Operations Specialist is responsible for performing ACH operational duties and other duties as assigned within in the Bank Services Department. Primary responsibilities include processing incoming and outgoing ACH files in a timely manner, troubleshoots and researches all issues related to ACH processing.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as subject matter expert for Item Processing and ACH.
• Stay current on industry news and product knowledge on current NACHA rules.
• Process outgoing ACH files and returns, and handle over limit exceptions.
• Streamline the workflow for other associates within the business unit through operational activities.
• Answer inbound communications to service accounts, fulfill requests or address issues.
• Handle standard documentation associated with daily activities which may include processing, reviewing, or distributing materials.
• Ensure that transactions are performed in compliance with regulatory and bank policies and procedures, and in adherence to bank security policies.
• Assist with maintaining training materials regarding new products and services and updates to policies and procedures.
• Review and modify processes and procedures routinely to ensure compliance and improve efficiency.
• Take ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction.
• Assist with reviewing, processing, and performing daily operational duties including workflows.
• Develop and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries.
• Cross-train to perform other functions and duties assigned in Deposit Operations.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements

Education:

• High school diploma or equivalent required.

Required:

• Basic knowledge of accounting, balancing principles, and bank operations.
• Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss.
• Detail-oriented and organizational skills.
• Time management skills, ability to multi-task.
• Proficient in Microsoft Office products.

Preferred:

• Bachelor’s degree in relevant field.
• 5+ years’ experience in a financial institution, preferably in a back-office operations area.
• Nacha Certification.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at . Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank’s policy is to provide equal employment opportunities to all persons regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law. Employment decisions will be based on valid job requirements and business needs, and we administer personnel actions (including recruitment, selection, promotion, compensation, benefits, transfers, layoffs, training, and social/recreation programs) without discrimination on any prohibited basis.