Administrative Specialist Lead - Flooring Installation

Pay Range: $24.65 - 30.57 hourly

Job Description: Your Piece of the Puzzle

As NFM’s Administrative Specialist Lead – Flooring, you’ll play a key role in supporting the Flooring Installation team through advanced administrative coordination, project oversight, and operational support. In this lead position, you will help ensure department processes run efficiently, provide guidance on established procedures, and serve as a resource for resolving complex issues. Working with minimal supervision, you’ll collaborate across teams to support business objectives and deliver an exceptional experience for customers and partners.

Job Duties: A Day in the Life

Monitor: Track installer performance and maintain accurate records to support operational goals and service standards.

Manage: Coordinate and complete assigned departmental projects, ensuring progress is tracked and deadlines are achieved.

Maintain: Perform accounts payable and accounts receivable activities related to installer pay processing and reconciliation.

Assist: Prepare purchase orders, invoices, and supporting documentation for review and approval.

Collaborate: Partner with management to develop and maintain departmental policies, procedures, training materials, and communications.

Support: Serve as a lead resource for the department by addressing complex administrative issues and assisting with process improvements.

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications

Can You Check These Boxes?

High School Diploma or GED preferred

3-5 years office/clerical experience

3-5 years customer service experience

Proficient in MS Office applications – Outlook, Excel, Word, etc.

Basic accounting skills

Detail oriented

Ability to multi-task and prioritize

Ability to delegate and staff accountable

Excellent written and verbal communication skills

Ability to enter data quickly and accurately

Ability to work night, weekend and/or early morning hours based on business needs

Pre-employment screening includes, but isn’t limited to, criminal background check