Application Support Lead
location_onChelsea and Clinton, Manhattanpayments$55/hrschedule12 hours ago
apartmentWork style:On-site
trending_upExperience level:Lead
Job description
Pay Range: $55.00hr - $60.00hr
Overview
The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key
Responsibilities
Act as SPOC for client stakeholders. Manage incident, problem, and change management processes. Ensure SLA/KPI adherence and reporting. Coordinate with offshore teams for issue resolution. Conduct governance calls and status updates. Drive r…
Skills mentioned
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