Assistant Manager
Job description
About Wonder
Everything’s on the menu at Wonder. Except compromise.
Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.
Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.
Join us as we work to make great food more accessible.
About the role
As the Assistant Manager in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day-to-day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service.
Responsibilities
Manage Operations and Drive Results
- Assist General Manager in developing, engaging, inspiring, and motivating staff members
- Recruit and train top talent for the restaurant
- Aid General Manager in achieving operational goals and budget targets
- Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes
- Demonstrate effective floor management by optimizing staff deployment for maximum efficiency
- Drive restaurant sales and service efficiency by resolving operational obstacles
- Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines
- Commit to ongoing training and development in both kitchen and dining room operations to uphold standards and guidelines
Manage Food Safety and Team Member Safety
- Maintain consistent adherence to food safety and security standards
Provide Best in Class Customer Service
- Ensure all team members deliver excellent customer service
The experience you have
- At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant
- Demonstrated ability to effectively manage and develop teams of 15+ members
- Ability to lead and motivate a team in a fast-paced environment
- Attention to detail and a strong drive for efficiency and accuracy
- Demonstrates professionalism and adheres to policies and procedures
- Exhibits effective verbal and written communication skills
- Strong team player
Requirements
- Must be at least 18 years of age and legally authorized to work in the US
- Must be able to lift 50 pounds
- Must be able to stand for a full shift while working
- Must have open availability, including night and weekend availability
- Food Manager Certificate as required by State, County or Local Health Departments
Role Details
- Salary Range: $62500 per year - $75000 per year
- Location: Timonium, Maryland
Benefits
- Medical, Dental, and Vision Insurance
- 100% employer-paid Life Insurance
- 401(k) Retirement Plan
- Employer match for Health Savings Account (HSA)
- Learning and Development opportunities to advance your career
- Employee Stock
- Employee Discount
Note: Some of our benefits vary by state and depend on the number of hours you work.
At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.
Skills mentioned
Wonder, the brainchild of seasoned entrepreneur Marc Lore, embarked on its journey in 2018, initially under the moniker Food Truck. What began as an innovative concept of mobile kitchens—Mercedes Sprinter vans cooking meals right outside customers' homes—has evolved into a multifaceted food experience company. The initial vision was to revolutionize at-home dining by delivering restaurant-quality meals with unparalleled freshness, a direct response to the often-disappointing traditional food delivery experience where food could arrive cold or lose its integrity. The company aimed to give people access to great food, including nutritious options, in a convenient, affordable, and sustainable way. This involved partnering with renowned chefs and restaurants, acquiring the rights to their recipes, and meticulously training chefs to replicate these signature dishes to perfection. The early model saw significant investment in logistics and food science, with central commissaries preparing ingredients that were then dispatched to the mobile kitchens. These 'Chefs on the Road' would then fire up the meals curbside, ensuring they reached the customer piping hot and just as the chef intended. However, recognizing the potential for greater efficiency and a broader reach, Wonder transitioned its strategy. While the commitment to quality and chef-driven meals remained, the company pivoted towards establishing brick-and-mortar 'fast-fine' food hall locations. This shift allowed for a wider array of culinary options under one roof, multi-restaurant ordering, and a more scalable operational model. Despite the significant change from a primarily food-truck-based operation, Lore viewed this not as a pivot, but as an evolution of the original vision to create a superior at-home dining experience. The company has continued to attract substantial investment and has expanded its footprint, acquiring companies like Blue Apron and Grubhub to build a comprehensive 'super app for mealtime,' aiming to service every meal occasion from restaurant delivery and meal kits to potentially groceries and reservations.
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