Billing Manager

Billing Manager

(Full-Time; 40-hour week)

Location: Willimantic, CT

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Why you’ll love working here: At Generations Family Health Center, you'll be part of a mission driven, team based environment focused on delivering compassionate, community centered care. Join a collaborative team dedicated to serving our community.

About Generations Family Health Center: Generations Family Health Center is a regional community health center serving a 37-town rural region in eastern Connecticut, with locations in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides comprehensive primary care services to patients of all ages, including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School Based Health Centers.

SUMMARY

Under the direction of the Director of Patient Revenue, the Billing Manger oversees and coordinates all functions of the medical, dental, and behavioral health billing and revenue cycle for all GFHC sites. Manages data entry, collection, insurance contract adherence, patient billing, correspondence, compliance, refunding/credit balances and AR follow-up and analysis. Promotes and maintains exceptional customer service while supporting timely reimbursement, active claim follow-up, effective accounts receivable management, clear interdepartmental communication, revenue-cycle performance, and collaboration with the Coding and Credentialing Manager. The position also provides coverage and operational support for the Coding and Credentialing Manager as needed.

The Billing Manager acts as a liaison between Patient Revenue, clinicians, Informatics, clinical leadership, and other departments regarding claim denial trends, billed-visit write-offs, payer and insurance plan changes, and front-end revenue-cycle issues. This includes communicating trends, identifying workflow concerns, and supporting process improvements that promote billing accuracy, timely reimbursement, and overall revenue-cycle performance.

RESPONSIBILITIES

• Billing Operations and Revenue Cycle Management
• Claims, Payments, and Denial Management
• Compliance, Reporting, and Process Improvement
• Leadership, Collaboration, and Administrative Responsibilities

Compensation and Benefit:

Salary: $65,344 - $76,443 (based on applicable experience)

Benefits

• 5 weeks of paid time off
• 9 paid holidays
• Medical, dental, vision and life insurance coverage
• 403(b) retirement savings plan with employer contribution
• Voluntary Life insurance
• Employee Assistance Program
• FSA & DCA options