Business Analyst

A Business Analyst should demonstrate commitment to delivering distinctive service. This position will be responsible for supporting applications across the firm as it relates to system setup, control tables, application parameters, maintenance, and problem resolution.

Job Duties and

Responsibilities

• Maintains milestone, status, and dependency records for AI projects in the system of record, keyed to a single project ID per initiative.
• Documents blockers with owner, cause, what is needed to clear them, and date raised; tracks each to resolution and escalates items that stall.
• Prepares status reporting for team leadership from tracked data, including milestone slippage and recurring blocker themes.
• Records decisions, approvals, and scope changes with dates and decision-makers so the project record holds up to audit or MRM review.
• Tracks handoffs and open items owed between the AI team and intake, security, MRM, and Technology/Production Support.
• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Provide application support of all deposit applications, teller, and platform as it relates to product setup and changes, testing of new releases, data extracts and end user support.
• Assume a lead role in all deposit, platform and teller projects including review, management, and implementation.
• Provide reports for all ad-hoc reporting including data extracts.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Perform other related duties and responsibilities as assigned.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.