Business Relationship Manager
Job description
You will manage relationships between research directorates and IT Services. You will understand customer needs, translate program deliverables into IT requirements, coordinate technical teams, communicate service status and priorities, and resolve customer issues.
Responsibilities
- Manage a portfolio of technical customer engagements
- Translate program deliverables into baseline IT scope and architecture requirements
- Collaborate with experts to plan emerging IT services
- Represent research partners during design and scoping activities
- Lead resolution of customer problems and issues
- Facilitate project intake and communicate with technical and non-technical teams
- Report engagement status, issues, requests, and releases to leadership
Requirements
- Bachelor's degree in a relevant discipline and at least 8 years of professional experience, or equivalent education and experience
- Experience leading technical initiatives, products, services, or interactions
- Experience building and maintaining customer relationships
- Proven ability to resolve disagreements
- Experience supporting a broad range of research-relevant IT services
- Ability to obtain and maintain Department of Energy clearance
- Pass a pre-placement drug test and participate in random drug testing
Benefits
- Medical plan
- Retirement plans
- Flexible work hours
- On-site fitness facilities
- Banking facilities
- Cafeteria facilities
- Prescription drug plan
- Dental plan
- Vision plan
- 401(k) retirement plan
- Contributory pension plan
- Life insurance
- Disability benefits
- Vacation and holidays
- Parental leave
- Legal insurance with identity theft protection
- Employee assistance plan
- Flexible spending accounts
- Health savings accounts
- Wellness programs
- Relocation assistance
- Employee discounts
Oak Ridge National Laboratory (ORNL), managed by UT-Battelle for the Department of Energy, is a leading research institution focused on advancing science and technology. ORNL's expertise spans computing, biosciences, nuclear energy, climate change, materials science, and more, providing critical solutions in areas such as clean energy, neutron science, and artificial intelligence. The lab's distinctive approach combines cutting-edge research with practical applications to enhance national security, environmental sustainability, and technological innovation.
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