Case Manager - Amani Apartments
Job description
Role: Case Manager
Reports to: Program Manager
Program: 1603-Housing Retention
Department: Permanent Housing
Location: Amani Apartments - 4200 W. Pico Blvd, Los Angeles, CA 90019
Setting: 100% Onsite
Schedule: Monday - Friday, 8am - 4:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Summary Required to answer. Multi Line Text.
Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients’ housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.
Essential Duties and
Responsibilities
Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity).
Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients’ treatment team.
Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.
Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
Assist Clients in applying for and obtaining all benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
Communicate effectively with property managers and other third party partners.
Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
Adapt workload as directed by supervisor in response to funder expectations.
Other duties, as assigned.
Qualifications
At least one (1) year of experience working with homeless individuals AND have a social work/mental health related bachelor’s degree OR have a minimum of two (2) years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
Demonstrated knowledge of issues faced by a culturally diverse population
Proficiency In Word, Excel and Outlook required
Preferred
Qualifications
At least one (1) year of experience working with homeless individuals AND have a social work/mental health related bachelor’s degree OR have a minimum of two (2) years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
Work Environment
Field (may need to travel) and indoor office environment
On occasion walk or drive to different local sites
Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
Will necessitate working in busy and at times loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
Able to thrive in a work environment emphasizing teamwork and collaboration
Skills mentioned
The People Concern's story is one of convergence and deep-rooted community commitment, born from the union of two of Los Angeles County's most trusted social service organizations. While the agency in its current form was established in 2016 through the merger of the Ocean Park Community Center (OPCC) and Lamp Community, its history stretches back over six decades. OPCC began its work in 1963, responding to the needs of the community in Santa Monica, while Lamp Community was founded later to address the specific challenges of homelessness on Skid Row. Recognizing that their missions were aligned and their combined expertise could drive greater impact, these two powerhouses joined forces to create a single, unified entity dedicated to ending homelessness and domestic violence. Today, The People Concern stands as one of Los Angeles County's largest social services agencies, driven by a philosophy that everyone deserves to be housed, healthy, and safe. The organization operates with an integrated system of care that goes beyond simple shelter. They provide a comprehensive array of services including outreach, interim and permanent supportive housing, mental and medical health care, substance abuse services, and domestic violence support. By tailoring their approach to the unique needs of each individual—whether they are survivors of domestic violence, challenged youth, or chronically homeless individuals—The People Concern empowers the most vulnerable members of the community to rebuild their lives and achieve long-term stability.
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