Case Manager - C3 Skid Row
Job description
Role: Case Manager, C3 Skid Row
Reports to: Program Manager
Location: C3 Skid Row - 627 S. San Julian Street, Los Angeles, CA 90014
Setting: 100% Onsite
Schedule: Monday - Friday, 7:30 AM - 4:00 PM
Status: Full Time/ Non- Exempt (hourly)/ Non-Management
Benefits
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.\
Openings: 1
Summary
With the support of and in partnership with the C3 team, the Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals and is responsible for identifying, engaging, and providing support to vulnerable homeless program participants, including providing aftercare and follow up support, once housed. The C3 Case Manager will engage homeless individuals living on the street in Skid Row, to provide linkages to housing and supportive services. These teams are part of a large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). The goal of these teams is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Case Manager provides information and support for program members and assists members in linking to a variety of resources and services as needed. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations. The C3 Case Manager will provide intensive case management services to a caseload of highly vulnerable individuals living on the streets of Skid Row.
Essential Duties and
Responsibilities
Identify, engage, and provide support to program participants in the C3 program living on the streets in the Skid Row neighborhood, targeting those clients who are vulnerable due to medical, psychiatric, or addiction needs.
Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition
Work collaboratively as a team to identify appropriate services, taking into account each individual’s physical and cognitive needs.
Provide case management and aftercare/follow-up services to program participants placed in permanent housing
Report all statistics and updates for reporting purposes
Provide initial contact, needs assessment, information, education, and referrals to the homeless
Provide case management, basic services, and advocacy for program participants
Refer to target program participants to appropriate services (e.g., health, mental health, interim housing, etc.), and collaborate on care.
Develop effective, trusting relationships with clients that facilitate the provision of services
Work in collaboration with C3 team members and outside agency staff to connect clients to appropriate services
Maintain and record accurate electronic records, program participants files, and statistical information
Attend all case meetings, staff meetings, training, and retreats
Participate in CES outreach meetings
Qualifications
Bachelor's degree or equivalent experience
Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
Working knowledge of social services agencies in Metro LA (SPA 4) and LA County agencies serving the homeless
Excellent human relations/communication skills; ability to act professionally regardless of circumstances
Skilled in non-violent crisis intervention
Ability to self-motivate and organize time effectively and efficiently
Computer literate; able to use computerized database system for information management.
Passion for working with the population served
Ability to work as part of an interdisciplinary team
Work Environment:
Both office and field based environment working with high psychiatric acuity street based individuals.
Office environment with occasional field activities with Wellness participants and staff
Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
May be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
Skills mentioned
The People Concern's story is one of convergence and deep-rooted community commitment, born from the union of two of Los Angeles County's most trusted social service organizations. While the agency in its current form was established in 2016 through the merger of the Ocean Park Community Center (OPCC) and Lamp Community, its history stretches back over six decades. OPCC began its work in 1963, responding to the needs of the community in Santa Monica, while Lamp Community was founded later to address the specific challenges of homelessness on Skid Row. Recognizing that their missions were aligned and their combined expertise could drive greater impact, these two powerhouses joined forces to create a single, unified entity dedicated to ending homelessness and domestic violence. Today, The People Concern stands as one of Los Angeles County's largest social services agencies, driven by a philosophy that everyone deserves to be housed, healthy, and safe. The organization operates with an integrated system of care that goes beyond simple shelter. They provide a comprehensive array of services including outreach, interim and permanent supportive housing, mental and medical health care, substance abuse services, and domestic violence support. By tailoring their approach to the unique needs of each individual—whether they are survivors of domestic violence, challenged youth, or chronically homeless individuals—The People Concern empowers the most vulnerable members of the community to rebuild their lives and achieve long-term stability.
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