Case Manager - Synergy House

Position: Case Manager

Program: Synergy House Status: Full-Time, Hourly Description: Our teen shelter is an emergency crisis shelter for teens 12-18 years of age, providing a caring, therapeutic environment. Will also provide advocacy and crisis intervention services for our clients. Other responsibilities include: complete intake interviews, answering hotline, safety planning and facilitating community building activities with clients as needed. The Case Manager – Synergy House is directly responsible for providing quality client care by linking clients with community resources, advocating in meeting client needs and completing documentation. The Case Management activities will vary by program and client need. This position follows the site S.O.P.s in all day-to-day operations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Acts as a liaison between clients and external agencies and other internal Synergy resources. (i.e. medical services, school, external social workers, etc.) Assists clients with telephone calls to resources as requested and/or needed. Completes correspondence as required. Assists clients, as needed for program, in locating assistance for housing, utilities, and medical services, employment search and seeking affordable daycare. Assists clients with clothing needs for themselves and family members as needed. As program requires, meets weekly with clients to set goals and monitor client’s progress. Works to arrange transportation with program to necessary appointments or provides transportation if necessary. Facilitates educational groups for clients as required by program. Assists clients in crisis. Consults about client behaviors and activities. Intervenes and provides assistance as needed. Maintains med tech and safe crisis management and CPR certifications. Completes client assessments and other paperwork as needed. Completes discharge summaries as required. Maintains accurate documentation of client record and maintains files in accordance with Synergy standards. Completes documentation both accurately and professionally in providing necessary information about a client’s stay. Communicates via com log, etc. to ensure advocates have necessary information to meet clients’ needs. Maintains communication with other staff members – both oral and written. Attends community/agency case manager meetings as required and relays relevant information to staff. Attends staff meetings and weekly case review. Attends internal and external trainings and in-services as budget and time allow. Maintains client confidentiality. Acts as the on-call supervisor and makes appropriate decisions as required/needed when serving in the on-call rotation as required. Participation in Performance and Quality Improvement activity is required by each employee. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIESSupervises case management interns, if qualified and approved by Clinical Director. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCEBachelor's degree in Social Work, Psychology, Counseling or related field from an accredited college or university. LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONSThe employee in this position must have a valid Class E Drivers license. The employee in this position must have CPR/First Aid Certification and be a Medical Technician. OTHER SKILLS AND ABILITIESThe employee in this position must have the ability to transport up to fifteen (15) passengers in a van. The employee in this position must have the ability to type and perform Data Entry/10 key, and use computer software, including Windows, Word for Windows, Alice, and Access. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to fumes, airborne particles, or communicable diseases. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to the risk of violence and secondary trauma. ADDITIONAL REQUIREMENTSMust be at least 21 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen, physical and have a valid driver’s license and proof of insurance. Position requires CPR, Med Tech Certification and Chauffeur’s License within 30 days from the date of hire. Non-Discrimination:Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.

Benefits

All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, paid vacation and holidays, sick days and personal holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits. Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.