Community Association Manager | Property Management | Full Time

Overview

The Community Association Manager (CAM)/Account Manager role within Amelia Island Management is responsible for creating a positive day‑to‑day experience for all AIM customers and employees by delivering effective Account Management services that support the success of assigned homeowner and condominium associations. This position oversees and monitors all common areas, implements the decisions of each association’s Board of Directors, and administers services, programs, and operations in alignment with established policies and guidelines. The CAM/Account Manager reports directly to the Director of Amelia Island Management.

Essential Functions:

1. Inspections, documentation, communications, and coordination:

Inspect assigned associations daily/weekly/monthly

Ensure all association contracts are current and up to date

Ensure full understanding of management agreement on each assigned association

Contact Presidents or Board Members of assigned associations, at least weekly

Field telephone calls from owners, guests and presidents

Field calls from insurance agents and real estate agents

Interface with State and County Boards and Inspectors for associations

Interface with contractors and consultants daily

Coordinate activities of contractors

Coordinate with Administrative Assistant regarding meeting preparations

2. Contractor relations, Financial Reporting, Association Support:

Assist in maintaining files on contractors and update information as needed

Verify invoices from contractors for payment

Resolve issues between contractors and associations

Input on annual budgets for assigned associations

Review monthly income and expense budgets

Prepare long range plans for improvements of associations

Monitor and coordinate refurbishment projects for assigned associations

Interface with owners, guests and Rental Properties regarding leaks and other owner challenges

Provide digital imagery support for all associations

Respond to emergencies 24/7

3. General duties and Training;

Perform “Manager on Duty” functions for all associations periodically

Perform other duties as assigned by the Director

Accomplish forty hours of in-house training annuallyFulfill State requirements for continuing CAM training bi-annuallyParticipate in Home Team and Company training

4. Meetings:

Contact assigned Presidents and Board Members – weekly

Omni Service Tradition - monthly

Meet with contractors/owners – as required

Participate in committee meetings of associations – as required

Attend Board of Directors meetings – as required

Tools & Equipment/Licenses:

Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468; computer; copier; fax; tape recorder; Florida driver’s license and reliable transportation.

Working Environment/Required Skills or Proficiencies:

Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and Enumerate software

Strong interpersonal and customer service skills

Strong organizational skills

Ability to work without supervision and to multi-task

High School Diploma, some College preferred

Minimum of Five years of Customer Service preferably in a Professional Services environment

Clear, concise written and verbal communications skills

Ability to lead and motivate contractors to achieve goals

ability to coach and counsel contractors

Ability to deal with public on a daily basis

Physical Job Requirements (for essential functions only)

Must be ambulatory

be able to: climb stairs, sit or stand for long periods of time

Push, occasionally pull or lift 25 to 30 lbs

Must have full range of motion of both arms and hands

Must be able to see and hear

Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings