Conventions and Catering Services Manager

Overview

The Conventions and Catering Services Manager is responsible for communicating with guests and wedding/meeting planners to plan and execute successful meetings and events. S/he will work with the Sales Department to ensure contract expectations are met and exceeded. The Conventions and Catering Services Manager is responsible for the event supervision by communicating with other departments and ensuring the accuracy of event details. S/he will assist in maintaining the AAA Four Diamond Standards.

They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

• Works with the sales department to achieve the vision of weddings, social events and group meeting and events
• Provides overall direction, coordination and ongoing evaluation of weddings, meetings and events
• Establishes strong rapport with planners and clients
• Maintains close contact with clients to determine set-ups, numbers attending, types of facilities required, meal arrangements, times and special needs
• Communicates effectively with resort staff to ensure smooth delivery of all services
• Plans and leads pre-convention meetings
• Reviews all billings prior to submitting for processing
• Explains and justifies expenses to clients, prior to, during and after the events conclude
• Provides alternative approaches to meet client demands
• Works with clients to coordinate all resort events and or activities
• Works with clients to communicate and event due dates and deadlines
• Acts as point of contact for in-house conventions/catering guests
• Optimizes room rental charges for add on events
• Works with outside vendors to ensure client satisfaction for all events
• Tours meeting and event space frequently to assure proper set-ups
• Provides detailed execution of all BEOs
• Offers innovative suggestions for guests on set-ups, menus and activities
• Maintains strong knowledge of meeting space set-ups and A/V requirements
• Reviews guests’ feedback through Revinate to ensure continual guest satisfaction
• Generates detailed BEOs and resumes for resort staff
• Welcomes incoming guests with courteous and professional attitude
• Handles meeting planner/guests requests promptly and with high level of accuracy
• Performs special deliveries or errands for guests/meeting planners
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Contacts clients to sell special amenities and/or extras to enhance their stay
• Plans and leads pre-convention meetings

Qualifications

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Four-year degree preferred
• 3 years experience in catering/conventions manager role

CONVENTIONS AND CATERING SERVICES MANAGER JOB REQUIRMENTS:

• Must have a valid driver’s license and ability to have a satisfactory driving history record
• Must be able to work well under pressure
• Must be able to work with high level of accuracy
• Ability to work a flexible schedule that may include evenings, weekends and holidays

CONVENTIONS AND CATERING SERVICES MANAGER WORKING CONDITIONS:

• While primarily an indoor job, must be able to work at outdoor locations on occasion, walking on uneven surfaces;
• Must be able to stand on feet throughout the shift, with intermittent periods of walking or sitting, and occasional stair climbing;
• Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance;
• Must be able to perform simple grasping frequently, fine manipulation, repetitive hand & arm movements, squeezing & reaching - occasionally.

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