Cooler Services Dispatcher

Rate of Pay: $19 per hour - $23 per hour

Job Description: This position organizes service calls from call-takers and dispatches calls to service technicians in an efficient manner. Provides assistance to Service Technicians by dispatching information of repair of company equipment and notify customers of ETA, hold for parts and status of repair order.

Essential Duties & Responsibilities include, but not limited to:

• Receive and dispatch service calls.
• Dispatch service calls based on priority level.
• Communicate with sales regarding full service accounts and potential opportunities.
• Contact service technicians dispatching calls in a timely and prioritized manner.
• Establish delivery schedule with customers.
• Reassign calls based on availability of technicians.
• Run daily call-count report.
• Maintain consistent contact with Cooler Service Supervisor and Cooler Service Manager.
• Fill in for other Dispatchers as needed.
• Other duties as assigned by supervisor.

Requirements

• High school diploma or General Education Degree (GED)preferred; or equivalent combination of education and experience.
• Excellent communications skills, both written and verbal.
• Strong customer service skills and ability to prioritize tasks along with service calls.
• Knowledge of area geography a plus.
• Excellent planning and organizational skills.
• Strong data entry skills and 10 key calculation skills.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, mouse, telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate, occasionally high due to outside environmental noises.

Notice: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Coca-Cola Bottling of Hawaii, LLC offers competitive wages, medical and dental benefits, 401k plan, and much more! Background/Drug Screen. EOE.