Core Crew (Front Desk & Sales) - Atlantic Park, VA
Job description
You will be responsible for
- Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
- Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
- Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
- Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Following up with client lists in Axle to meet monthly sales quota
- Responding to client emails
- Alerting coaches about client milestones and setting up the celebration board
What we need from you
- High school education, some college preferred
- This is a part-time hourly position
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you’ll bring to us
- Excellent interpersonal and communication skills
- Outstanding customer service skills
- Strong organizational skills
- Careful attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
- 1 year sales experience preferred
- MBO experience preferred
- Passion for fitness, wellness, and the [solidcore] brand
Compensation & Benefits
- $15.00/hour plus opportunities to earn sales commission
- Free drop in classes
Skills mentioned
solidcore is a high-intensity, low-impact full-body workout on a pilates-inspired reformer. With the lights down and music up, you’ll find a stronger version of yourself by the first song change. Our core workout utilizes slow and controlled movements scientifically designed to break down muscles to failure so they build back stronger. Try our 50-minute immersive experience for results you can see and feel immediately. At solidcore, we emphasize a strong community and a commitment to each individual's fitness journey. Our classes are crafted to provide not just physical challenges but also motivational support, ensuring that everyone achieves their personal best during the sessions. Along with regular workouts, we also offer a variety of membership perks, including early access to the schedule, special discounts from brand partners, and the flexibility to bring a friend for free once a month. Downloading our app enables further connectivity, letting members book classes, view schedules, and join challenges directly from their devices. We are dedicated to fostering a long-lasting passion for fitness and empowering every individual to achieve their strength goals.
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