Customer Care Specialist

About MARSHALLTOWN:

For over 131 years, MARSHALLTOWN has made reliable, industry-leading construction tools and equipment for various industries: masonry, drywall, concrete, asphalt, tile, flooring, painting, archaeology, and more. MARSHALLTOWN aims to constantly innovate the construction tool and equipment industry, looking for new ways to help finish jobs faster, better, and with more ease. Our tools can be found in major hardware retailers in the United States and around the world.

Our Customer Success team is growing, and we are looking for a Customer Care Specialist to join the effort in supporting our internationally recognized construction tools and equipment brand. The ideal candidate will have a degree in business management or general business. Prior experience in a customer service role is a plus. This person will be a jack-of-all trades and able to address challenges as they arise. We are looking for a well-rounded candidate who’s willing to learn and help us achieve our world class customer experience goals.

Responsibilities:

• Respond to customer questions and product inquiries
• Process sales orders, quotes and reconcile discrepancies
• Have an in-depth knowledge of all products to assist customers with product selection and applications
• Provide timely responses to customers using analytical and problem-solving skills
• Assist in handling resolution of freight discrepancies and warranty items