Customer Onboarding Specialist
Job description
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
- Contactless sensing that monitors respiration and motion with medical-grade accuracy
- Native predictive models that detect 85% of preventable adverse events several days in advance
- Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
About the role As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales. While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve.This is a full-time, in-office role at our El Segundo, CA headquarters.
What You'll Do
- Manage multiple customer onboardings at once, from contract through go-live
- Coordinate across internal teams and customers to keep each implementation on track
- Support Sales and Customer Success in addressing customer questions, including technical inquiries, during onboarding
- Keep customer records accurate and ensure clean handoffs to Customer Success
- Adapt to evolving processes and help improve how we onboard customers
How Success is Measured
- Customers reach go-live on their target installation dates
- Reduction in average time from contract signature to go-live
- Readiness requirements complete before installation, with no day-of delays caused by missed setup
- Customer records accurate and current across all tracking systems
- Clean handoffs to Customer Success, with no missing account information
- Process gaps identified and flagged before they affect timelines
Must-have Qualifications
- 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Extremely organized, with exceptional attention to detail
- Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication, with the ability to explain technical concepts simply
- Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools (e.g., HubSpot, monday.com)
- Comfortable operating in a fast-changing startup environment with evolving tools and process
Nice-to-haves
- Project management experience
- Experience with PointClickCare or other EHR systems
- Experience in or with skilled nursing facilities (SNFs), post-acute, or long-term care settings
- Experience onboarding customers for SaaS, hardware, or connected-device products
Skills mentioned
At Circadia Health, we are pioneering a paradigm shift in patient care through the development of groundbreaking, AI-powered contactless monitoring technology. Our core innovation is the world's first FDA-cleared contactless patient monitoring system, a testament to our commitment to revolutionizing healthcare by predicting and preventing severe medical complications before they escalate. By harnessing the power of proprietary radar sensor technology, our Circadia C200 System meticulously monitors a patient's respiratory rate, heart rate, and motion from a distance of up to 8 feet, completely eliminating the need for cumbersome wires or wearables. This non-invasive approach not only enhances patient comfort and compliance but also significantly mitigates the risk of infection transmission within healthcare settings. The rich data streams captured by our C200 system are seamlessly fed into Circadia's advanced AI-powered platform. This intelligent ecosystem analyzes subtle physiological changes and complex patterns to accurately predict the onset of critical conditions such as congestive heart failure, COPD exacerbations, pneumonia, and sepsis, often hours or even days in advance. A dedicated team of virtual nurses operates around the clock, 365 days a year, to review the data and the AI-generated alerts, delivering personalized and predictive risk notifications to clinicians. This empowers healthcare providers with the foresight to intervene proactively, thereby preventing avoidable hospitalizations and dramatically improving patient outcomes. Our overarching mission at Circadia Health is to spearhead the transition of healthcare from a reactive to a proactive model, equipping clinicians with the transformative tools they need to deliver the highest standard of care.
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