Customer Service Representative

Schedule

8am - 5pm; rotating work days

Position

Overview

Essential Job Functions

• Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels
• Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor
• Ensure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickup
• Perform basic updates to company software (SixWheel, ADP, etc.) to meet required service levels
• Deliver the highest quality of customer service as expected in our vendor Service Level Agreements
• Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values
• Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly.
• Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI.
• Perform other duties as assigned

Job Requirements

• This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.
• Solid verbal, written, and collaborative communication skills
• Effective organization, time-management, and problem-solving skills
• Demonstrated ability to thrive in a fast-paced environment
• Great attention to detail
• Ability to multitask

Other Skills/Abilities

• Proficient with Microsoft Office Suite or related software
• Basic data entry skills
• Out of the box thinking. Comfortable to Question Status Quo