Customer Service Representative

What You’ll Do

As a Customer Service Representative at OrthoAtlanta, you’ll:

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard

• Schedule appointments and follow-ups accurately and efficiently

• Enter and update patient demographics and insurance information in Epic

• Create and manage patient cases and referral entries

• Verify insurance eligibility and referral requirements

• Work referral workqueues and index documentation in OnBase and Epic

• Provide clear directions, declare calls, and guide patients as needed

• Collaborate with colleagues across departments in a fast-paced environment

• Deliver an exceptional patient experience with professionalism and empathy

• Support additional tasks and projects as assigned by the Call Center Manager

A Great Fit If You…

• Thrive in a busy, phone-driven environment with fast call volume

• Bring empathy, clarity, and efficiency to every patient interaction

• Communicate with confidence and compassion—both in writing and over the phone

• Stay organized and composed, even during high-pressure moments

• Understand the importance of accuracy in patient records and scheduling

What You’ll Need

• High school diploma or GED

• 2+ years of experience in a medical office or call center (preferred)

• Working knowledge of Epic (strongly preferred)

• Familiarity with medical terminology (preferred)

• Excellent verbal and written communication skills

• Detail-oriented with strong time management and multitasking abilities

• Discretion, professionalism, and a team-first mindset

Why OrthoAtlanta?

• Join a trusted name in orthopedic and sports medicine care

• Be part of a patient-first culture where your voice and contributions matter

• Enjoy ongoing opportunities for career growth and development

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!