Data Center Business Operations Manager

You will design scalable business-operating frameworks, standards, workflows, and playbooks for use across functions and locations. You will partner with corporate functions to turn requirements into practical processes, oversee workplace-services programs, establish project-management governance and reporting, and coach regional Project Managers.

Responsibilities

• Design and continuously improve enterprise business-operations processes, governance, templates, tools, and standards.
• Establish taxonomy, naming, documentation, reporting, and project-structure standards.
• Develop scalable frameworks and playbooks for Project Managers and business teams.
• Identify process gaps, unclear ownership, inefficient handoffs, and inconsistencies and implement solutions.
• Create training and implementation guidance and monitor process adoption.
• Partner with Finance, Procurement, Legal, HR, and IT on practical operating processes.
• Build and oversee workplace-services programs, including fleet, uniforms, transportation, culinary, and shared services.
• Establish project-management methodologies, reporting standards, dashboards, KPIs, and operating rhythms.
• Coach regional Project Managers and align their work with enterprise priorities.

Requirements

• 6+ years of experience in business operations, strategy and operations, program management, PMO operations, workplace operations, or a similar cross-functional role.
• Experience designing and implementing scalable operating processes across multiple teams, functions, or locations.
• Experience developing enterprise standards, operating procedures, governance frameworks, playbooks, taxonomies, and documentation standards.
• Understanding of Finance, Procurement, Legal, HR, IT, and other corporate support functions.
• Experience translating corporate policies, controls, and functional requirements into practical operating processes.
• Experience building or managing shared operational or workplace-services programs.
• Program and project-management experience establishing governance, accountability, reporting, and operating rhythms.
• Experience with portfolio reporting, KPI development, dashboards, process documentation, and project or work-management platforms.
• Process-improvement, analytical, organizational, communication, and cross-functional influencing skills.
• PMP or equivalent project or program-management certification preferred.

Benefits

• Discretionary bonus
• Flexible Time Off
• 11 company-paid holidays
• Company-paid sick leave
• Company-paid health and protective benefits for employees and dependents
• 3% 401(k) company contribution
• Paid parental leave
• Virtual coaching and counseling through Ginger
• Free daily in-office snacks
• Employee Resource Groups