Deposit Operations Manager

Pay Range: $51,074USD to $63,843USD

SUMMARY

Under the direction of the Senior Operations Officer, the Deposit Operations Manager provides day-to-day leadership and management for all activities of the Deposit Operations team. This manager collaborates with stakeholders at all levels of the company to effectively address operational business requirements and ensure service level objectives are met. Additionally, this manager plays a key role in ensuring the maintenance of appropriate and accurate changes and updates within our Core system.

Serving as a main point of contact for vendor relationships, the Deposit Operations Manager identifies product opportunities, trends, and issues. Their responsibilities extend to deposit activities, Core system and deposit product specs, exception processing services, and overdraft processes.

A strong attention to detail and exceptional customer service orientation are essential qualities for a successful Deposit Operations Manager. Utilizing their keen understanding of deposit products, applications, and relationships inherent in both, this manager contributes greatly to the company’s efficient deposit operations.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

ESSENTIAL DUTIES

Direct day-to-day deposit operations, including deposit support, IRAs, HSAs, exception processing, overdraft operations, Branch Capture, and other assigned functions.

Ensure daily processing, balancing, exception resolution, and Federal Reserve Bank returns are completed accurately and within established deadlines.

Oversee the administration and tracking of deposit products and promotions.

Serve as an escalation point for complex deposit-account, processing, and customer-service issues.

Monitor workflows, volumes, service levels, operational exceptions, and recurring processing issues.

Oversee abandoned-property reporting and backup-withholding processes in accordance with applicable requirements.

Lead, coach, and develop the Deposit Operations team to achieve departmental and organizational objectives.

Establish clear responsibilities, priorities, service expectations, and performance standards.

Manage staffing needs, work assignments, performance evaluations, compensation recommendations, hiring, corrective action, training, and professional development.

Promote accountability, collaboration, engagement, and respect throughout the department.

Maintain appropriate succession and cross-training plans for critical functions.

Maintain effective controls over deposit operations and promptly address identified weaknesses or exceptions.

Ensure departmental compliance with applicable laws, regulations, company policies, and documented procedures.

Coordinate timely research and response for fraud alerts and other potentially suspicious or high-risk operational activity.

Support audit, examination, compliance-review, risk-assessment, and corrective-action activities.

Serve as the primary Deposit Operations liaison for Core system specifications, deposit-product settings, and related system changes.

Review, test, approve, document, and communicate system updates, product changes, and new functionality.

Ensure implementation activities include appropriate testing, validation, authorization, training, and post-implementation review.

Maintain accurate documentation for critical system settings, operational processes, and departmental controls.

Identify inefficiencies, operational risks, and opportunities for automation or standardization.

Develop and implement sustainable procedures, controls, and workflow improvements.

Lead or participate in cross-functional projects involving deposit products, systems, operations, and customer service.

Establish project objectives, responsibilities, testing requirements, documentation, communication plans, and implementation timelines.

Assume responsibility for additional projects as assigned.

EDUCATION & CERTIFICATIONS

• Bachelor’s degree in Business Administration, Finance, a related field, or a commensurate combination of education and experience required.
• A minimum of five years of increasing responsibility within the deposit support area of a financial institution.

MINIMUM REQUIREMENTS

Thorough understanding of deposit products, deposit applications, and the various regulations and relationships inherent in both.

A highly organized approach to work, with the ability to clearly define inefficiencies, offer appropriate solutions, and document processes.

Confident decision-making abilities and the skill to use sound judgment about the timing of choices; particularly the ability to make informed, responsible decisions with limited information or under considerable amounts of stress.

Strong critical-thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines.

Leadership experience and the ability to manage a team of direct reports.

Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.

A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.

Proficient computer literacy, including comfort with Microsoft systems and Office Suite.

Ability to complete standard calculations and apply basic mathematical concepts in practical situations.

Intermediate typing skills to meet the needs of this position.

Current driver’s license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities.

The ability to work with minimal or no supervision.

ADDITIONAL QUALIFICATIONS

• Leadership experience strongly preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable

Benefits

We are dedicated to creating a workplace where all team members feel valued and empowered. Our employee benefits promote well-being and professional growth, including insurance options, retirement plans, and career development opportunities included approved company paid training. Benefits include paid time off, medical, dental, vision and life insurance, 401(k) plan, tuition assistance, and more.