End User Systems Analyst
Job description
Superlanet is seeking an End User Systems Analyst for our healthcare client in Texas. This role will support desktop and end-user technologies across hardware, software, VDI, peripherals, and systems administration. The Analyst will independently troubleshoot complex issues, support projects and system implementations, and serve as a resource to less experienced team members. This is a direct hire, onsite position.
Responsibilities
- Independently plan, install, integrate, test, and validate desktop hardware and software solutions.
- Provide support and troubleshooting for Windows environments, Active Directory, DNS, DHCP, SSO, patching, printers, scanners, and other peripherals.
- Support desktop and thin client environments, VDI/Citrix, profile management, application/version control, and software licensing.
- Resolve escalated hardware and software issues while coordinating resources through resolution.
- Participate in change, release, incident, capacity, configuration, and architecture management.
- Support disaster recovery and business continuity solutions, including testing, documentation, backup, and restore processes.
- Participate in technology projects, system evaluations, implementations, integrations, and upgrades.
- Serve as a subject matter expert for assigned technologies and provide guidance to other team members.
- Develop and maintain technical documentation and contribute to the department knowledge base.
- Identify opportunities to improve systems, processes, and end-user support.
- Manage multiple assignments while balancing priorities, deadlines, and resources.
- Partner with technical teams and business stakeholders to communicate issues, solutions, and project updates.
Required Qualifications
- Technology support experience.
- Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field, or equivalent experience.
- Hands-on experience supporting Windows operating systems, Active Directory, DNS, DHCP, and desktop systems administration.
- Experience with VDI/Citrix, thin clients, desktops/laptops, printers, scanners, and other end-user peripherals.
- Experience with system design, capacity planning, configuration management, and system lifecycle management.
- Strong troubleshooting and analytical skills with the ability to independently resolve complex technical issues.
- Ability to work independently and support a 24/7 healthcare environment.
Preferred Qualifications
- A+, MCSA, MCSE, or relevant manufacturer certifications.
- Experience with System Center, antivirus, encryption, backup/restore, and disaster recovery.
- Healthcare IT experience.
- Experience supporting HIPAA-regulated environments.
- Experience serving as a subject matter expert or technical resource for end-user technologies.
Benefits
Based on qualifications & experience $70,000-$80,000+Skills mentioned
Through groundbreaking technology and a clinician-led approach, we are revolutionizing healthcare IT workforce solutions at Superlanet. Founded in 2017 in San Diego, California, our mission is to optimize the health of our communities by providing highly skilled talent and strategic advisory services to healthcare organizations across the United States. We pride ourselves on our unique ability to understand the complex challenges of the healthcare market, leveraging our deep industry expertise to deliver tailored solutions that drive operational excellence and improve patient outcomes. Our leadership team, composed of experienced clinicians and IT professionals, ensures that every solution we provide is grounded in real-world understanding and technical precision. At Superlanet, we are dedicated to advancing the healthcare industry through innovation and collaboration. Our team of experts, including clinical application directors and IT infrastructure leaders, works tirelessly to ensure our partners have the resources they need to thrive in a rapidly evolving digital landscape. By integrating cutting-edge technology with a human-centric approach, we are not just filling positions; we are creating gateways for our customers to compete and succeed. Whether it is through our multi-state Employer of Record services, which enable seamless remote hiring, or our specialized IT consulting in areas like Epic and Cerner, we are committed to setting new standards of excellence in healthcare workforce management. We believe that by empowering healthcare organizations with the right talent and strategies, we can fundamentally transform the quality of care delivered to patients nationwide.
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