FCDC GX Platforms Product Owner

IMPORTANT

• You must be eligible to work in the U.S. without sponsorship (U.S. citizens or green card holders only)
• You must live within commuting distance of downtown Columbus, Ohio.

Organization Summary

FCDC provides cost-effective, business-driven, collaborative, and secure IT services and solutions to public service agencies throughout Ohio’s most dynamic county. Our goals are simple, but expansive: to be the most trusted enterprise technology service provider for Franklin County and a national leader in digital government services. Every day the FCDC team empowers local government departments, agencies, teams, and nonprofits to deliver top-notch services to residents and businesses in central Ohio, and we take pride in the work they accomplish with our support.

Job Summary

The GX Data Platforms Owner has a key role within the organization, reporting to the GX Platforms Manager. Their primary responsibility is to maintain platforms used to deliver data driven solutions, work with stakeholders to develop datasets & reporting, collaborate with various Data Center teams to integrate data solutions, as well as develop a strategic roadmap for these platforms and products to enhance the government experience. This role combines product ownership, design, and engineering. As a Data Platforms Owner, they evaluate business problems and processes, collect and analyze data, and deliver business intelligence through a variety of methods. They also work with engineering teams to develop integrated solutions. Success in this role requires a blend of technical and business skills and the ability to adapt to evolving needs. Product Owners need technical knowledge in areas like operating systems, system administration, security, virtualization, networking, infrastructure, databases, software development, and integration using APIs. They should also understand agency processes (work and data flows) to align solutions with daily operations.

Product Owners participate collaboratively on projects involving clients, vendors, consultants, and fellow teams for installations, upgrades, and transitions. They maintain clear and empathetic communication with clients and users, ensuring a supportive partnership.

New employees or those in new positions must complete a 180-day probationary period, and all employees must adhere to the Employee Handbook policies.

Essential Duties and Responsibilities

To perform this job successfully, candidates must be able to perform each essential duty and fulfill each responsibility to a satisfactory degree, commensurate with their level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For each assigned Platform under their management, the Data Analyst Platform Owner must (as applicable for products/platforms respectively):

· Build and maintain platform expertise, including upgrades or other changes through relevant training and applicable certifications

· Familiarize with existing solutions owned by partner agencies to understand their criticality, downstream impacts, and downtime tolerances.

· Collaborate with product stakeholders to create or refine data sets, build visualizations, obtain data from 3rd parties (via API calls or other methods)

· Build queries and datasets using a variety of query languages such as M Query, DAX, SQL, and PowerShell

· Evaluate business processes to gain business understanding for the purpose of developing business intelligence solutions that adds value

· Collaborate with product stakeholders to develop and execute a product roadmap and report the roadmap’s progression using clear and transparent, approved communication methods

· Maintain, prioritize, and implement the backlog of features/enhancements, user requests, user support requests (break/fix)

· Work with direct manager to develop a strategic roadmap for developing a County-branded Data Analytics hub

· Provide direct and indirect user support, including creating end-user documentation and conducting training sessions

· Collaborate with the help desk on end user support, enabling efficient first-contact incident resolution where possible and handling escalations

· Collaborate with vendors, partner Agencies, and FCDC teams, to resolve issues, implement new features or for assistance with user support

· Collaborate with FCDC engineering teams on server, network, security, and cloud systems design deployments and maintenance

· Collaborate with FCDC project management and client relations teams on major upgrade efforts, platform feedback, and communications

· Develop and maintain platform integrations via vendor-supplied APIs or other automated procedures or tools where needed and possible

· Drive system upgrades and manage maintenance while coordinating with users, third-party consultants, and the platform vendor

· Advocate for the needs and interests of users in discussions with platform vendors

· Assist FCDC asset management and procurement teams with monitoring platform licensing and usage, analyzing fit-for-purpose, utilization rates, and calculate Total Cost of Ownership (TCO) periodically during each platform’s lifecycle and use these and other assessments to recommend changes, up to and including platform replacement

· Document on how the partner processes are integrated with platform functions using visual diagrams (using tools like Lucidchart) and clearly written verbal descriptions, recording them in the product’s knowledge base articles

· Collaborate with Partner Experience Managers to market the product with partners, promoting benefits and encouraging usage

· Where applicable, develop platform monitoring methods and post-patching / post-upgrade testing procedures to validate system efficacy

· Support period system regulatory compliance reviews and produces security and audit evidence as needed

· Complete all other duties as assigned

Data Platforms (Examples as of September 2026 - subject to change):

· Microsoft 365 Power Platform

· Power BI Reporting Service

· Power BI Report Server

NOTE:

Levels 1, 2, and 3 are quantitatively and qualitatively distinguished by experience, education, certification, and performance, as noted in the tables below. Years of service alone do not justify promotion. Employees must demonstrate next-level performance to become eligible for promotion.

POSITION DETAILS

GX Data Analyst Platform Owner 1

GX Product Owner 2

GX Product Owner 3

Role Summary

Scribe/Proxy

Business Representative

Product Manager

FLSA Status

Exempt

Department / Reports To

Department: GX Platforms within the GX Foundry @ FCDC

Reports To: GX Platforms Manager

On-Call Responsibilities

Provides support outside normal operating hours as needed

BASELINE REQUIREMENTS

GX Data Platforms Owner 1

GX Data Platforms Owner 2

GX Data Platforms Owner 3

Technical Skills

The ability to….

All items from Level 1 plus…

All items from Levels 1 and 2 plus…

Business Analysis/Design

· Collaborate with partner Agencies to understand business processes and opportunities and define reporting/data needs

· Act as a liaison between technical and non-technical teams, bridging the gap and ensuring a shared understanding of product/project goals

· Analyze requirements based on business value and impact

· Have a deep understanding of partner Agencies’ office context

· Develops and executes (or manages the execution) of product roadmap deliverables

· Conduct thorough research/analysis and solicit user feedback to identify opportunities to improve the user experience with assigned products

· Working closely with cross-functional teams and alone to translate product requirements into actionable tasks, ensuring clear communication and alignment

· Collaborate with key stakeholders to define the product vision, strategy, and goals in alignment with FCDC GX Foundry objectives

· When applicable, lead the user experience design process, collaborating with in-house UX design professionals, understanding user behavior and needs to create intuitive and visually appealing user interfaces that enhance the overall product experience

Engineering

· Develop reports using existing single-source data sources/datasets

· Maintain existing reports and troubleshoots and resolve issues

· Configure and deploy low code/no code solutions to facilitate ETL/ELT transactions for reporting purposes

· Maintain data gateway software updates

· Obtain data via SQL Queries, CSVs, Excel Spreadsheets, and low-code/no-code APIs.

· Participate in development processes, providing ongoing support to project and/or development teams

· Manage and execute report server upgrades

· Design and build data solutions having intermediate complexities such as obtaining data from more than one product/platform

· Collaborate with peer engineers to build data solutions for Data Center operations

· Design, implement, and maintain lifecycles for user centered [data] solutions based on user experience design process outcomes

· Design and build data solutions having advanced complexities such functions, PowerShell scripts, stored procedures, APIs etc.

· Collaborate with partners to mature data competencies

· Design and execute a strategic roadmap to implement a data hub to serve up shareable County Data to County entities

Ownership

Reactive

· Serve as subject matter expert for assigned products

· Have a strong understanding of data and business intelligence

· Have a general understanding of Product Ownership practices

· Intuitively evaluate and deploy new product/platform features to drive product adoption

Proactive

· Act as the primary owner of product backlog for assigned products, defining and prioritizing features (customer-requested features included), and enhancements

· Make informed decisions using the outputs of analysis efforts to select new product/platform features to deploy based on value and impact

Anticipatory

· Continuously probing customers to understand the value and relevancy of a product to its customers

· Anticipate potential scenarios and/or regulatory disruptions and adapt product strategies as necessary

· Collaborate across FCDC teams to be informed on infrastructure and/or security changes that could impact assigned products/platforms

Strategy Alignment

Learning

· Build and foster relationships with county partners to learn and understand their purpose and processes

· Learning/gauging the technical capacity of partners to assist with identifying solutions

· Obtain training/certification on assigned products/platforms and disciplines

Executing

· Establish rapport with partner Agency members to champion advocates for assigned products/platforms

· Adjusting the support level based on partners capabilities

· Educating partners on platform features and capabilities

· Collaborate with Partner Experience Managers and partners to prioritize the backlog

· Capture feedback at all touchpoints with the customers to align the product strategy to customer needs.

Educating

· Have a deep understanding of FCDC and GX Foundry strategic objectives

· Promote effective communication and collaboration between GX Foundry and teams for a unified product strategy and execution

· Demonstrate how assigned product(s) strategies and goals align to FCDC GX Foundry strategies and objectives.

· Educate team members on platform/products to foster a cross functional team

· Define SMART goals to realize strategic objectives

Leadership

Following

· Align to best practices and standard procedures mandated by FCDC, GX Foundry, and GX Platforms

· Adopt the FCDC and GX Foundry culture for continuous learning and a growth mindset

· Share troubleshooting and problem-solving experiences with team members

Influencing

· Demonstrate technical acumen

· Train and assist new Product Owners joining the team

· Identify opportunities for improvement and suggest corrective actions

· Promote FCDC and GX Foundry culture for continuous learning and a growth mindset

· Identify new tools/techniques for the Data Analytics discipline and work with the Manager to implement and/or replace existing tools

· Review and provide feedback on work performed by peers and junior team members

Mentoring

· Exhibit a growth mindset.

· Serve as team lead and lead by example.

· Act as a point of contact at times when manager is unavailable.

· Assist in resolving conflicts that arise during product development of lifecycle management.

· Express empathy when assisting team members with challenging situations.

· Provide guidance to junior team members on backlog management and feature trade-offs

· Provide advice, guidance, and insights on professional development and career growth to junior team members

· Connect with new Data Analysts and Platform owners in internal and external network mediums to foster growth and opportunity.

Education

One-to-One

· Train end users in one-to-one settings

· Create training documentation for publication in the knowledge base

One-to-Many

· Create training content for use in a structured training setting.

· Organize and facilitate training sessions for a group of users.

· Train new Product Owners

Train-the-Trainer

· Enhance partner competencies through train-the-trainer sessions leading partners to self-help.

· Assess industry/vendor best practices, find training options, and share insights in technical forums on industry adoption and applicability within the County.

Language and Presentation Abilities

· Ability to read, analyze, and interpret general technical documentation.

· Ability to respond effectively and professionally in writing or orally to standard requests from end users and peers.

· Ability to write clear technical documentation for peers, and client IT contacts.

· Ability to write clear user-centered product documentation for end users

All items from Level 1, plus…

· Illustrate business processes using digital diagramming tools.

· Prepare and present product/platform concepts and information to FCDC technical and business peers and client IT contacts using varying tools/techniques including, but not limited to, PowerPoint decks, videos, on-camera oration various, etc.

All items from Levels 1 and 2, plus…

· Prepare and present product/platform strategies and roadmaps to FCDC technical and business peers and client IT contacts using varying tools/techniques including, but not limited to, PowerPoint decks, videos, on-camera oration various, etc.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

· Employees are regularly required to sit, speak and/or listen for long periods of time, sometimes for an entire workday.

· Employees are required to type using a traditional keyboard throughout the course of a workday.

· Employees are frequently required to use hands to finger, handle, or feel and reach with hands and arms.

· Employees are often required to stand, walk, stoop, kneel, crouch, and/or crawl.

· Some work is performed in networking and communication rooms, server rooms, or other areas that require the ability to maneuver within tight spaces while surrounded by IT equipment.

· Employees must occasionally lift and/or move up to 20 pounds, often without assistance.

· Employees must have vision abilities including the ability to adjust focus and view computer screens for entire workdays while creating or consuming detailed information.

· Employees must be able to commute to/from non-standard work locations as needed, within short notice.

QUALIFICATIONS

GX Data Platforms Owner 1

GX Data Platforms Owner 2

GX Data Platforms Owner 3

Education

Relevant work experience years can be converted to formal education years at a ratio of 2:1 (for example, 2 years relevant work = 1 year of formal education)

Preferred: Associate’s degree (2 years)

Required: High School diploma

Preferred: Bachelor’s degree (4 years)

Required: Associate’s degree (2 years)

Preferred: Master’s degree (6 years)

Required: Bachelor’s degree (4 years)

Certification

Preferred: One or more relevant certification from an assigned digital platform (i.e. MS 365, Power Platform, or Power BI)

Required: One or more relevant IT industry certification (i.e. Data Analyst certs)

Preferred: Two or more relevant certifications from any FCDC-managed digital platform

Required: One or more relevant certification from an assigned digital platform

Preferred: Two or more relevant certifications from any FCDC-managed digital platform, plus one or more relevant IT industry certification

Required: One or more relevant certification from an assigned digital platform

Work Experience

Formal education years can be converted to relevant work experience years at a ratio of 1:2 (for example, 1 year of formal education = 2 years of relevant work experience)

Preferred: 2+ years of focused, full-time data analyst, data engineering, report development work

Required: 2+ years of mixed full-time IT systems, software, user, and/or application support/management, or development in a business, nonprofit, or government agency

Preferred: 4+ years of focused, full-time data analyst, data engineering, report development work

Required: 2+ years of focused, full-time data analysis work, combined with 2+ years of mixed full-time IT systems, software, user, and/or application support/ management, or development in a business, nonprofit, or government agency

Preferred: 4+ years of focused, full-time data analyst, data engineering, report development work combined with 2+ years of project and/or team leadership or product management work

Required: 4+ years of focused, full-time data analyst, data engineering, report development work combined with 4+ years of mixed full-time IT systems, software, user, and/or application support, management, or development in a business, nonprofit, or government agency

INTELLECTUAL ABILITIES

GX Product Owner 1

GX Product Owner 2

GX Product Owner 3

Decision Making /

Problem Solving

· Makes sound, well-informed, and objective decisions in a timely manner.

· Compares data, information, and input from a variety of sources to draw conclusions; takes action that is consistent with available facts, constraints, and probable consequences.

· Applies both rational and creative processes to identify unknown root causes of problems.

· Based on the situation, decides best course of action, implements the solution, and follows-up to see how it’s working.

· Calculates and evaluates the long-term consequences of a decision.

Communication

· Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message and invites response and feedback.

· Keeps others informed as appropriate.

· Demonstrates effective written and verbal skills.

· Uses keen active listening skills to gather and validate information, to build trust, and enhance collaboration.

SOCIAL SKILLS

GX Data Platforms Owner 1

GX Data Platforms 2

GX Data Platforms 3

Trust Development

· Gets along with others

· Acts with dignity and integrity

· Earns and maintains trust and support of supervisors

· Builds trust with client end users

All items from Level 1, plus…

· Earns and maintains trust and support of peers within the organization for technical solutions

· Builds trust with client IT, project, and support contacts

All items from Levels 1 and 2, plus…

· Earns and maintains trust and support of leaders across the organization for technical ideas and solutions

· Builds trust with client leaders

Self + Stress Management

· Maintains effective performance under pressure; handles stress in a manner that is acceptable to others and to the organization

All items from Level 1, plus…

· Stays calm and even-tempered when handling crises, stressful situations, continuous change, or unexpected developments.

· Handles increased pressure and growing responsibilities

All items from Levels 1 and 2, plus…

· Rapidly recovers from difficult situations; deals constructively with adversity

· Acts as a settling or calming influence in a crisis.

Teamwork

· Works effectively in a team environment to accomplish organizational goals.

All items from Level 1, plus…

· Participates as an active and contributing member of project and cross-functional teams aligned with organizational goals.

· Actively shares information via documentation, project updates, and occasional team presentations.

· Highlights team accomplishments and ensures credit is distributed broadly across the team

All items from Levels 1 and 2, plus…

· Helps create and maintain strong morale and a feeling of belonging in his/her team.

· Acts as if "true success" is the success of the whole team.

Conflict Management

· Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.

· Steps up to conflicts and sees them as opportunities.

· Finds common ground and achieves cooperation without disruption to workflows or interpersonal relationships.

Inclusion

· Values an inclusive organization where the differences of all people are respected, valued and utilized towards achieving common goals.

· Respects and relates well to people from varied backgrounds, understands diverse worldviews, and is sensitive to group differences; sees diversity as an opportunity, respectfully challenges bias and intolerance.

· Supports equal and fair treatment.

DRIVE

GX Data Platforms Owner 1

GX Data Platforms Owner 2

GX Data Platforms Owner 3

Work Ethic

Does what it takes to get the job done; puts in extra hours as needed to ensure support tasks are complete and fully documented

Does what it takes to get the job done; puts in extra hours as needed to ensure day-to-day administration and project tasks are complete, documented, and status is communicated

Does what it takes to get the job done; puts in extra hours as needed to ensure designs are detailed and thorough and projects run well; also ensures teammates are getting what they need for projects and mentoring

Dependability and Reliability

· Personally responsible

· Completes work in a timely and consistent manner

· Demonstrates regular and punctual attendance; arrives prepared for work

· Diligently follows through on commitments and consistently meets deadlines