Field Support Technician

MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Guatemala City, Guatemala.

Responsibilities include but are not limited to:

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
• Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
• Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications

• High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.
  • OR an associate’s degree and 3+ or more years of relevant experience
  • OR a bachelor’s degree in computer science, information technology, or a related field with 1+ years of relevant experience
• Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
• Proficiency in installing, configuring, and troubleshooting Windows operating systems.
• Experience with cybersecurity tools and best practices.
• IAT Level II Certification for example: CompTIA Security+
• AZ-104 or MD-102 (obtained within 3 months of starting)

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, or a related field.
• Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
• CompTIA A+ Certification.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance

Requirements

• Must have an active Top Secret clearance.
• Must be eligible to obtain a TS/SCI clearance.

Physical

Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.