Front Office Manager | Sheraton DFW Airport | Irving, TX
Job description
SIGN-ON BONUS: $500 after successfully completing your first 90 days of employment!
What You’ll Do:
You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.
On a daily basis you will be responsible for:
- Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
- Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
- Overseeing and participating in guest registration and check out.
- Managing, training, and scheduling the Front Office staff
- Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
- Acting as a liaison between General Manager and staff
Where You’ve Been:
We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.
When You’re Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Skills mentioned
PM Hotel Group is a Top-15 hotel management company established in 1996, recognized as an industry leader and innovator in the hospitality sector. Headquartered in Chevy Chase, Maryland, the company was founded by scrappy, passionate Cornell hoteliers who envisioned redefining hospitality management. What started as a small venture has grown into a major player operating 80+ hotels across 20 states throughout the United States. The company provides comprehensive hotel management services including acquisitions, development, capital management, digital strategies, finance and accounting, food and beverage operations, hotel operations, owner and franchise relations, people resources, pre-opening and transitions support, revenue optimization, risk management, sales and marketing, social media, and technical services. PM Hotel Group partners with leading hospitality brands including Hilton, Marriott International, Hyatt, IHG, Choice Hotels, Wyndham Hotels & Resorts, Preferred Hotels & Resorts, and Historic Hotels of America. The company is driven by core values of Respect, Teamwork, Drive, and an Entrepreneurial Spirit. Their people-first mentality empowers associates to be themselves and do their best work. PM Hotel Group is also committed to sustainability through their Respect-Reduce-Renew initiative, protecting and preserving the planet while minimizing environmental impact and committing to green energy. Community involvement includes partnerships with Children's National Hospital, Clean the World, One Tree Planted, and the EPA Green Power Partnership.
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