General Manager

Summary

Crazy Shirts’ purpose is to create original and memorable artwork on quality products that take our customers on the endless vacation in everyday life. The Multi-Store General Manager supports this purpose by managing retail operations in a designated location to maximize sales and to meet area and company goals.

ESSENTIAL JOB FUNCTIONS

The essential duties and responsibilities of this position include, but are not necessarily limited to:

• In collaboration with Retail Director and District Manager, identify ways to motivate and lead Store Management team to be results oriented, maximize sales, identify opportunities and establish creative solutions.
• Create a customer service culture by observing and collaborating on action plans.
• Work with District Manager to analyze sales and create action plans to drive continuous improvement and sales growth.
• Manage overall retail standards, retail operational procedures, and company policy within area.
• Store Visits: Conduct regular visits to each store within the area to observe customer service, store operations, provide support, and ensure compliance with company standards.
• Inventory and Merchandising: Ensure proper inventory management and visual merchandising standards are maintained across all stores to enhance the customer shopping experience.
• Continuously network and manage retail management staffing levels.
• Partner with HR and District Manager to create and provide continuous and on-going training and development for retail management team.
• Follow-up on all deadlines and ensure 100% participation and execution of all assignments/tasks.
• Provide DM weekly status of each store with updates on Sales, Staffing, and overall image of store.
• Responsible for continual process improvement and development through metrics analytics performance measurements and staying current with best-in-class industry standards.
• Ability to use good judgment and make decisions. Handles employee concerns, complaints, or grievances by partnering with Human Resources to determine resolutions, or if applicable, disciplinary, or corrective actions (including termination decisions).
• Ability to take on growth and/or stretch assignments to enhance knowledge, skills, and abilities.
• Other duties as assigned.