Group Home Program Manager

Job Purpose:

The Group Home Program Manager is responsible for the growth, expansion, and programming of residential care homes by leading teams to implement systems, processes, and practices that align with Rawhide’s mission, vision, values, goals, and regulatory compliance. This role ensures youth safety and security while creating best-in-class youth experiences and outcomes. Additionally, the manager oversees personnel to foster a positive employee experience, tracks financial and performance quality improvement objectives, and supervises the Night Staff Supervisor.

Essential Functions:

• Manages and develops Group Home and Overnight department staff.
• Implements policies, programs, and practices in accordance with the Rawhide mission and state licensing requirements.
• Serves as agency designee for reasonable and prudent parenting.

Responsibilities

• Provides Services to Youth
• Systematically delivers chronological and developmental age-appropriate care that prepares youth for optimal wellness across social, emotional, physical, spiritual, intellectual, occupational, and environmental dimensions.
• Activates and monitors intervention and treatment plans within living units.
• Collaborates with intervention and treatment teams to develop and implement individualized treatment plans.
• Maintains 24/7 accountability for crisis response through a manager-on-call rotation.
• Provides Leadership
• Motivates and leads Group Home unit and night staff personnel.
• Cultivates a positive employee experience as evidenced by employee satisfaction scores.
• Conducts routine rounds in living units, including evenings and weekends, to assess operations and staff engagement.
• Provides direct unit coverage when short-staffed.
• Partners with Human Resources for recruitment, hiring, and retention.
• Oversees onboarding, training, and performance evaluations for new and existing staff.
• Advocates for Group Home participation in organizational events.
• Manages staffing and scheduling processes across Group Home units.
• Fosters Intra- and Inter-Departmental Communication
• Conducts living unit rounds, one-on-one meetings, and team meetings.
• Proactively schedules meetings, sets agendas, and maintains meeting records.
• Communicates performance quality improvement (PQI) initiatives through dashboards, reports, and project management tools.
• Achieves Financial Objectives
• Collaborates with Finance and leadership to develop and manage the annual operating budget.
• Monitors revenue and expenses, providing variance reports and financial recommendations.
• Oversees census targets, staffing efficiency, and budget adherence.
• Manages payroll and scheduling to align with financial goals.
• Supports Quality and Risk Compliance
• Develops and implements systems, policies, and procedures to ensure regulatory compliance and Council on Accreditation (COA) standards.
• Maintains readiness for audits and surveys.
• Reviews and addresses living unit incidents to improve safety and prevent recurrence.
• Oversees case contacts, improvement plans, and state reporting to ensure timely responses.
• Maintains Professional and Technical Knowledge
• Attends educational workshops and training sessions.
• Reviews professional publications and networks within the field.
• Maintains professional licensure and certifications.
• Maintains Staff Job Results
• Trains and coaches support staff.
• Establishes staff goals, monitors progress, and provides ongoing feedback.
• Conducts performance appraisals.
• Protects the Credibility of the Rawhide Mission
• Complies with the Rawhide standard of conduct.
• Leads by example in alignment with Rawhide’s values and beliefs.
• Contributes to Team Effort
• Performs other duties as assigned by the supervisor.