HELP DESK TECHNICIAN (OPEN-TO-THE-PUBLIC)

JOB OPPORTUNITY FOR CINCINNATI PUBLIC SCHOOLS

CITY OF CINCINNATI - CIVIL SERVICE COMMISSION - OFFICIAL BULLETIN

HELP DESK TECHNICIAN (OPEN-TO-THE-PUBLIC)

TRANSCRIPTS MUST BE UPLOADED WITH APPLICATION TO VERTIFY YOU MEET THE EDUCATIONAL REQUIREMENT.

YOUR APPLICATION WILL BE

CONSIDERED REJECTED IF YOUR TRANSCRIPT IS NOT UPLOADED WITH YOUR APPLICATION NO LATER THE APPLICATION DEADLINE DATE OF THURSDAY, OCTOBER 22, 2026 @11:59 p.m.

EXAMINATION #26-22

TITLE: HELP DESK TECHNICIAN

HOURLY RATE: $30.61 hourly

APPLICATION DEADLINE: THURSDAY, OCTOBER 22, 2026 @11:59 P.M.

GENERAL STATEMENT OF DUTIES:

This position, under the general direction of the administrative supervisor, provides support relative to the maintenance, operation and usage of student information software systems and client server systems. Develop procedures for and performing tasks relative to the system software and hardware. Identify and resolve user support issues. Provide training and instructions for system users. Ensure the Cincinnati Public Schools (CPS) goals, technology, and information standards are followed.

QUALIFICATIONS

Three years of satisfactory service in a position using software supported by CPS Student Information Systems with satisfactory completion of training provided by CPS training personnel in the use of district student information systems (a minimum of 18 quarter or 12 semester credits of appropriate courses from either an accredited college or university, which includes successful completion of a computer course, may be substituted for one year of the service requirement.)

Knowledge of:

• principles of database structure.
• software programs used by CPS, such as Focus, CPS Web-Based Applications, Cognos Canvas and Microsoft Office, or sufficient training and/or experience in such software, to perform effectively in the position with reasonable training.
• SQL query language or other query tools. basic tenets of effective customer service. English usage, spelling, grammar and punctuation.
• logic and reasoning principles used in problem solving techniques.
• basic mathematical principles.
• K-12 public school operation advanced understanding of windows and mac operating systems.

Ability to:

• become thoroughly knowledgeable of the features and functions of all district student information software and to serve as a subject matter expert.
• use problem solving techniques to provide first level troubleshooting support for endusers of district student information software programs, or escalate the job order to the right department for resolution as needed.
• Identify and resolve user support issues and perform and/or coordinate user instructions and training relative to district student information software programs.
• provide constant and consistent phone support to end-users of the supported software by staffing a phone center Help Desk.
• successfully complete assigned training as needed to become proficient/certified in new software packages adopted by the district for student information gathering.
• adapt to new processes and technologies and become proficient in their use.
• develop or instruct others to develop ad hoc query reports, using tools provided.
• meet schedules and deadlines for production of assigned reports, files, etc.
• maintain composure in stressful situations.
• establish and maintain effective working relationships with end-users.
• communicate clearly and concisely, both verbally and in writing, particularly technical information to users of varying familiarity with the technical aspects of the system.
• utilize a PC and related software required to perform job activities. work occasional overtime and other than normal day shift to meet assignment schedules.

MILITARY EDUCATION & EXPERIENCE:

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

OPEN-TO-THE-PUBLIC

GENERAL INFORMATION

1. FILING APPLICATIONS: Must be submitted through [external link] Applications must be received no later than stated deadline.

2. Unless otherwise stated, work experience requirements must be met by paid experience, and all qualifications must be met by the application deadline date.

3. TRANSCRIPTS: (IF NEEDED, NO LATER THAN THE DEADLINE DATE FOR FILING APPLICATIONS). PLEASE NOTE: Copies of unofficial versions or internet printouts of transcripts are NOT acceptable.

4. ALTERNATE TEST DATE, TIME, LOCATION OR NECESSARY ASSISTANCE IN TAKING THE EXAM: Contact Margaret Key, Testing in advance of the test date at (513) 363-0206.

5. PASSING SCORE: The passing score will be determined after the examination by the exam analyst, based on the job analysis, exam result analysis, consultation with subject matter expert, and/or other professional methods.

6. Application accepted from both citizens and non-citizens; however, due to the Immigration Reform and Control Act, only citizens and aliens lawfully authorized to work in the U.S. will be hired.

7. AGE REQUIREMENT: Must be at least 18 years old by the application deadline date.

8. SPECIAL ARRANGEMENTS FOR QUALIFIED DISABLED: Such persons may arrange with the test analyst, no later than the application deadline, for an alternate test date, time or location, or necessary assistance in taking the exam, providing the security or integrity of the exam is not jeopardized nor an undue hardship (e.g., substantial additional cost or time) imposed. Contact Margaret Key, Testing in advance of the test date at (513) 363-0206.

9. VETERAN'S CREDIT: 20% additional credit is given for military service or service as a Red Cross nurse. To qualify, the following requirements must be met EACH TIME an application is filed for an exam; have an honorable discharge or transfer to the reserves with evidence of satisfactory service, OR have been a Red Cross nurse; have served on active duty; and have shown an official document verifying such service (e.g., DD-214), no later than the exam date; and have passed the civil service exam.

10. MEDICAL EXAM: Must pass any required medical exam before appointment.

11. SECURITY CLEARANCE: Applicants for appointment must successfully pass a security investigation which includes a check of employment references and criminal records.

AN EQUAL OPPORTUNITY EMPLOYER.

REASONABLE ACCOMMODATIONS FOR QUALIFIED PEOPLE WITH DISABILITIES

"Applications for Board of Education are considered public records under Ohio's Public Records Act. As a public record, applications maintained by the Board shall be made available to any person requesting to view them."