HR Operations Coordinator

HR Operations Coordinator

2-3 month contract (Could extend)

Remote with the ability to occasionally work onsite in New York, NY 10027

$30-33hr

Must-Haves

Bachelor's Degree

Experience supporting HR, payroll, employee services, or other high-volume operational function

Intermediate to advanced proficiency with Microsoft Excel, including formulas, filters, lookups, data comparisons, and reconciliation

Experience with a case-management or ticketing system

Preferred:

Master's degree

Higher ed experience

ServiceNow

The Temporary HR Operations Specialist will provide operational support for graduate-student and employee-related HR and payroll processes. The position requires strong attention to detail, proficiency with Excel, sound judgement regarding escalation, professional written communication, and the ability to handle confidential information appropriately.

Primary

Responsibilities

Inquiry and Case Management

Monitor and triage employee and student inquiries received through the Grad Pay and Pay mailbox and ServiceNow

Review and categorize inquiries and respond to routine questions using approved templates, boilerplate language, and documented procedures

Follow established response and escalation protocols; do not independently interpret policy or develop responses to nonstandard questions

Identify inquiries that fall outside established guidance, compile relevant information, and route them to the appropriate HR or Payroll team member for review

Document actions taken and maintain accurate records of open, pending, escalated, and completed inquiries

Follow up on outstanding items to support timely resolution

Roster and Attestation Support

Provide backup support for the twice-monthly roster-request process

Submit and track ServiceNow requests for rosters in accordance with the established schedule

Review roster information for completeness and identify discrepancies requiring follow-up

Enter partial attestations into the attestation system based on approved documentation and established procedures

Maintain records of roster requests, attestations, and unresolved items to support subsequent payroll review and reconciliation

Payroll Review and Reconciliation

Using approved roster and attestation information, review payroll dock and retroactive pay calculations using established procedures and Excel-based tools

Reconcile payroll-related data across reports and source files

Validate calculations and supporting data for completeness and accuracy

Identify discrepancies, missing information, and other exceptions, and escalate them for further review

Maintain trackers documenting calculations, corrections, approvals, and outstanding items

Reporting and General HR Support

Prepare recurring and ad hoc Excel reports, including sorting, filtering, comparing, and reconciling data

Perform data-quality reviews to identify missing, inconsistent, or potentially duplicative information

Assist with routine HR transactions, status tracking, and documentation based on established procedures

Help maintain process guides, standard response templates, trackers, and other operational documentation

Provide backup support for other time-sensitive HR operational activities consistent with the responsibilities and level of the position

Confidentiality and Compliance

Maintain the confidentiality of employee, student, payroll, and other sensitive information

Follow established HR procedures, data-security requirements, approval protocols, and escalation guidelines

Perform other related HR and/or Payroll operational duties consistent with the responsibilities and level of the position, as assigned

Required Qualifications

Intermediate to advanced proficiency with Microsoft Excel, including formulas, filters, lookups, data comparisons, and reconciliation

Experience supporting HR, payroll, employee services, or other high-volume operational function

Strong written communication skills and the ability to communicate professionally using approved templates and standardized language

Ability to follow detailed procedures consistently and recognize when an issue requires escalation

Strong attention to detail and demonstrated accuracy when reviewing calculations and large datasets

Ability to manage multiple deadlines, track outstanding items, and work independently in a fully remote environment

Demonstrated discretion when handling confidential employee, student, and payroll information

Experience with a case-management or ticketing system; ServiceNow experience is preferred

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