HR Operations Specialist - Human Resources Service Center - Full Time
Job description
Be the operational heartbeat behind an exceptional employee experience. As a Human Resources Operations Specialist, you'll provide guidance, support, and solutions that help caregivers and leaders navigate questions and aspects of healthcare work at Guthrie.
Your attention to detail in keeping essential HR processes accurate, efficient, and employee-focused will help our healthcare teams stay focused on what matters most: providing outstanding patient care.
Why Choose Guthrie:
- Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
- Employee Assistance Program – Confidential support for personal and professional well-being
- Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
- PTO Starts on Day 1
- Friendly, Inclusive Work Family – Be part of a team that feels like home
Recognized as a Top Healthcare Employer:
Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:
- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 – Forbes
Schedule & Coverage:
- Full Time, Day Shift
Position Summary
As an integral part of HR operations, provide comprehensive and professional support to our caregivers, management, and HR partners. Utilize excellent customer service skills while providing accurate and timely responses to inquiries and requests. Conduct varied transactional and related Human Resources functions while maintaining necessary confidentiality of information.
Education, License & Cert:
Associate or bachelor’s degree in a related field preferred. High School diploma or equivalent required.
Experience:
A minimum of 1 year of Human Resources or clerical work required.
Computer skills, Microsoft Office software experience required (i.e. Excel, Word, PowerPoint, etc.).
Must possess excellent communication skills, customer service skills and have the ability to multi‐task and prioritize work in accordance with changing deadlines.
Experience in a healthcare and/or human resources department highly desired.
Essential Functions:
1. Provide online phone coverage, respond to email inquiries, help desk tickets, and escalate complex HR issues to subject matter experts according to established service guidelines.
2. Delight our caregivers and other internal/external customers with exceptional customer service by promptly addressing inquiries and fulfilling needs.
3. In addition to addressing inquiries and addressing caregiver HR related needs, perform a variety of transactional HR operations tasks, which may include:
- Greeting applicants, caregivers and walk-in guests and answer inquiries and/or provide assistance.
- Assisting with Badging requirements.
- Explains how to make Inputs into Oracle Help Desk for customers calling or using ticketing systems.
- Maintaining accurate data in Oracle Cloud as required.
- Ordering office supplies for Human Resources.
- Processing invoices/requisition requests and relocation invoices/requests.
Other Duties:
- Assist with and/or carry out special projects, often of a highly confidential nature.
- Propose new procedures to enhance the efficiency of HR operations and to improve the overall caregiver experience.
- Performs other duties as assigned.
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Skills mentioned
At The Guthrie Clinic, we are at the forefront of revolutionizing health care through a relentless focus on innovation and clinical excellence. Founded in 1910 by Dr. Donald Guthrie with a pioneering vision to establish a multi-specialty group practice modeled after the Mayo Clinic, we have grown into a comprehensive, integrated health care system dedicated to serving communities across Pennsylvania and New York. Our commitment to technological advancement is exemplified by our robust electronic health record (EHR) system, Epic, which ensures seamless and coordinated care across our entire network. This powerful platform empowers our physicians and clinicians with a holistic understanding of patient needs, while our patient portal, eGuthrie, provides patients with direct access to their health information, fostering a more engaged and proactive approach to their well-being. Through strategic partnerships with technology leaders like HTC Global Services, we are continuously modernizing our IT infrastructure and embracing data and AI to drive our strategic priorities and enhance operational efficiencies. Our innovation extends beyond digital infrastructure into the very models of care we deliver. We are actively implementing cutting-edge solutions, such as our partnership with Artisight, to leverage ambient AI, computer vision, and sensor networks. This technology augments clinical activities in real-time, from telesitting to virtual nursing and a centralized virtual command center that optimizes resource management and expands access to care, regardless of geographical barriers. This initiative has already demonstrated significant impact, reducing nurse turnover and improving care quality. Furthermore, our dedication to lifelong learning and professional development is supported by our integration of advanced e-learning solutions like OpenSesame, providing our nearly 7,000 caregivers with continuous training opportunities. By investing in groundbreaking technology and fostering a culture of continuous improvement, The Guthrie Clinic is not just treating disease but is actively building a healthier future for every patient, every time, solidifying our legacy as a leader in patient-centered, technologically advanced health care.
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