Innovations Project Manager Associate

Innovations Project Manager Associate

Department: Billing

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

Associate liaison between Billing Product Owner and Billing Department for new innovations.

Responsibilities

• Communication:
• Coordinate necessary and appropriate meetings between departments, account managers and anyone else that needs to be informed.
• Communicate regularly with any relevant department heads regarding project updates, changes and necessary training.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.
• Assist in preparing documentation/requirements for new innovations.
• Ensure that there is time saved on innovations before they are sent to IT for development (explanation of the calculation of hours saved should be saved on the EWOK).
• Identify areas of improvement from duplicate innovation EWOKS and communicate to VP/STL/TL for training opportunities.
• Gather any additional information needed for approval to deliver to IT.
• Documentation:
• Provide logic/requirements for EWOKs for billing innovations, work with Innovations Project Manager and IT Project Manager if there are questions.
• Provide test properties for developers, with the help of the VPs when necessary.
• Testing:
• Help test or manage the testing with the Test Analysts for all innovation EWOKS sent prior to FFJT and end-user testing. If any bugs or issues are found, assign them back to the IT Project Manager. If no issues are found, assign to the FFJT and any others necessary for final testing.
• Assist in assigning testing parameters for innovations or enhancements to the MultiFamily Billing Testers and report back to developers their findings.
• Send for release to IT with Department Head and FFJT approval.
• Training:
• Be available for questions and support in the monthly Billing and Skywalker trainings for new innovations, as well as helping in testing meetings and testing chats.
• Maintain Product Dev & Billing site including Build Release Notes and Jira Visibility & CKI for new innovations.
• User support/troubleshooting for products or innovations being rolled out. (Skywalker/other).
• Interaction:
• Work directly with Billing Product Owner and Innovations Project Manager to explain, design, develop and test current and new products and enhancements.
• Set clear priorities for projects/enhancements.
• Interact with the Billing Department in order to stay familiar with immediate needs and priority projects.
• Measure project performance to identify areas for improvement.
• Filter EWOKs submitted to IT>Yoda and Billing>innovations for duplicate issues and training opportunities for innovations and enhancements.
• Quality Improvement:
• Give and receive suggestions to better the company and/or processes
• Be open to finding a better way to do things and acknowledge if a team member has a better way; good ideas may be implemented company-wide.

Qualifications

• Knowledge of custom software
• Knowledge of internal processes

Benefits

At Conservice, we set a high standard for all our team members, and we appreciate the effort that it takes to meet those needs, so we are always looking for new ways to give back. In addition to the standard benefits of a competitive salary, 401k matching, and medical/dental/vision/life insurance, Conservice will also offer you additional perks like:

• Local Discounts: As a Conservice team member, you will have access to discounts for more than 50 different locations; discounts on gym memberships, daycare, events, and more!
• Conservice Cares: This program allows you to use two hours of paid time off (each month) to service in the community and make a difference in the lives of others.
• Paid Time Off: Our generous paid time off program provides you with the time you need for family events, adventures, and well-deserved breaks.
• Discounted Meals: If you work in one of our Logan offices, you will have access to an on-site grill that serves affordable breakfast and lunch entrees. You will also have the option of ordering discounted meals from local restaurants like Pier 49 Pizza, Costa Vida, Apple Spice, and more!
• Annual Parties: At Conservice, we try to celebrate our successes with annual parties, some of which have featured performances from David Blaine, Walk the Moon, Brian Regan, and others!