Internal Communications & Engagement Manager

Description:

The Internal Communications & Engagement Manager leads the day-to-day operations and execution

of the Internal Marketing & Communications department, ensuring programs, initiatives, events, and

communications are delivered with excellence. This role oversees employee engagement programs,

corporate events, community initiatives, vendor partnerships, project management, budgets, and

departmental operations while serving as a key connector across the organization. The Manager

translates strategic direction into actionable plans, coordinates cross-functional teams, manages

timelines, and ensures seamless execution that enhances the employee experience and strengthens

organizational culture.

As the department's operational leader, this position serves as the Director's primary partner, helping

manage departmental priorities, workflows, and execution. While the Director focuses on executive

partnerships, organizational strategy, culture transformation, and developing enterprise-wide programs

and initiatives, the Manager ensures those strategies are implemented through operational excellence,

accountability, and collaboration. This role provides operational insight, identifies continuous

improvement opportunities, and helps ensure the department functions efficiently while delivering

measurable business impact.

Key Responsibilities

Department Operations & Project Management

● Lead the day-to-day operations, ensuring projects are prioritized, executed on time, and

aligned with organizational goals.

● Own the department's project management platform (Asana), maintaining project plans,

timelines, assignments, dependencies, and team workloads while ensuring accountability

across the department.

● Translate strategic initiatives into detailed execution plans and coordinate implementation

across the team.

● Monitor department capacity, identify operational risks or bottlenecks, and recommend

process improvements that increase efficiency and effectiveness.

● Develop, document, and maintain department standard operating procedures, workflows, and

operational processes.

● Assist the Director in managing departmental priorities, annual planning, reporting, and

operational performance.

Internal Communications & Brand Operations

● Manage day-to-day administration of the EAS Connect employee app, including employee

permissions, audience management, notifications, and user maintenance.

● Ensure brand standards are consistently applied across the organization, including internal

communications, digital channels, presentations, templates, and facility collateral.

● Coordinate the production and distribution of printed materials, signage, posters, flyers,

presentations, and branded resources across all company locations.

● Assist with internal communication content creation, proofreading, scheduling, and

publication.

Employee Engagement Operations

● Lead the operational planning and execution of employee engagement initiatives that

strengthen culture and improve the employee experience.

● Manage employee recognition programs, including milestone celebrations, anniversary gifts,

recognition mailings, and reward fulfillment.

● Administer the Company Store platform, including reward code management, employee gift

cards, inventory tracking, and order fulfillment.

● Maintain inventory of promotional items, recognition materials, event supplies, recruiting

materials, and engagement resources across all facilities.

● Coordinate recurring employee engagement activities including food trucks, Coffee with

Colleagues, appreciation events, wellness initiatives, and other employee programs.

● Maintain the annual employee engagement calendar and coordinate logistics across multiple

business units and locations.

Event Planning & Execution

● Lead the operational planning, logistics, and execution of company meetings, leadership

events, employee celebrations, recruiting events, family events, and executive functions.

● Develop project timelines, coordinate vendors, manage budgets, and oversee logistics to

ensure successful event execution.

● Source vendors, negotiate pricing, obtain quotes, manage contracts, and coordinate event

schedules.

● Coordinate transportation, setup, breakdown, signage, equipment, rentals, catering, and event

materials.

● Manage event supply inventories and maintain organized storage systems that support

efficient event deployment.

● Coordinate with photographers, videographers, and the Digital Media Coordinator to ensure

event coverage aligns with departmental goals.

Community Engagement & Corporate Social Responsibility

● Lead the operational execution of corporate community engagement initiatives, volunteer

events, charitable partnerships, and outreach programs.

● Coordinate logistics for community partnerships including Habitat for Humanity, Roc Solid

Foundation, blood drives, educational partnerships, and future community initiatives.

● Maintain the annual community engagement calendar and coordinate volunteer schedules,

communications, registrations, and event logistics.

● Manage community event materials, promotional items, volunteer communications, and

operational support.

● Assist in identifying opportunities to strengthen community engagement while supporting

organizational brand awareness.

Financial & Vendor Administration

● Monitor departmental operating expenses, budgets, invoices, and purchasing activities.

● Process departmental expenditures, reconcile corporate credit card transactions, code

invoices, and ensure accurate allocation across business units.

● Maintain expense tracking reports and operational dashboards for departmental reporting.

● Manage vendor relationships, service agreements, shipping coordination, print vendors,

promotional suppliers, and event partners.

Operational Excellence & Continuous Improvement

● Identify opportunities to improve departmental processes, workflows, and operational

efficiency.

● Maintain organized department documentation, inventory systems, calendars, and operational

records.

● Track departmental metrics and provide project status updates and operational reporting to

the Director.

● Support continuous improvement initiatives that strengthen employee engagement,

communication effectiveness, and department performance.

● Serve as a trusted operational resource for internal stakeholders while delivering exceptional

customer service across the organization.

Qualifications

Experience

● Bachelor's degree in Communications, Business Administration, Marketing, Event

Management, Hospitality, or a related field preferred (or equivalent experience).

● Five or more years of experience in operations, internal communications, employee

engagement, project management, event management, or program administration.

● Experience managing multiple concurrent projects in a fast-paced environment.

● Experience coordinating cross-functional initiatives and working with senior leadership

preferred.

Technical Skills

● Proficiency with Google Workspace (Docs, Sheets, Slides, Forms, and Calendar).

● Experience using project management platforms such as Asana.

● Strong spreadsheet, reporting, and organizational skills.

● Experience with employee communication platforms and content management systems

preferred.

● Familiarity with Canva or similar design software.

Key Competencies

● Operational Leadership: Demonstrates strong organizational and project management skills

while ensuring multiple priorities remain on schedule and aligned with department objectives.

● Strategic Execution: Effectively translates strategic direction into actionable plans and

delivers high-quality execution through organization, collaboration, and accountability.

● Process Improvement: Continuously evaluates workflows and identifies opportunities to

improve efficiency, consistency, and the employee experience.

● Collaboration & Relationship Building: Effectively builds relationships across departments and

partners with leaders, vendors, and stakeholders across the business to accomplish shared

objectives.

● Communication: Communicates clearly, professionally, and proactively while maintaining a

high standard of service and responsiveness.

● Detail Orientation: Maintains exceptional accuracy across projects, communications, budgets,

inventories, schedules, and operational processes.

● Adaptability: Thrives in a dynamic environment by balancing changing priorities while

maintaining quality, organization, and execution.