Internet Sales Manager- RideNow Concord

Internet Sales Manager — Gear Up for Your Next Adventure

Location: Concord, NC | Department: Sales/E-Commerce | Employment Type: Full-Time

About RideNow Group

Founded in 1983, RideNow Powersports has grown into the nation’s premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side-by-sides to personal watercraft, premium gear, and top-tier service, we deliver the ultimate freedom on wheels and water.

The Opportunity

Are you ready to turn your passion into a high-octane career? We’re looking for a sharp, driven Internet Sales Manager to join our fast-paced team at RideNow Powersports. In this role, you’ll be driving lead generation, managing online sales inquiries, converting digital prospects into dealership visits, and ensuring an exceptional customer experience from click to delivery.

What You’ll Own & Achieve:

• Manage Digital Inquiries: Respond promptly to internet sales leads, phone inquiries, and online requests with speed, professionalism, and accuracy.
• Drive Sales Conversion: Guide online customers through product selection, financing options, and trade-in evaluations to set appointments and close deals.
• CRM & Lead Management: Maintain and optimize customer database records in the CRM to ensure diligent follow-up and pipeline tracking.
• Collaborate with Sales Team: Work closely with floor sales managers, F&I teams, and showroom staff for seamless customer hand-offs and dealership visits.
• Showcase Inventory Online: Ensure website inventory listings, photos, pricing, and specs are accurate and appealing to prospective buyers.
• Deliver Exceptional Service: Provide an outstanding, high-touch customer experience that reflects the thrill and quality of the RideNow brand.
• Oversee Internet Sales Associates: Recruit, source, lead, train, support, and manage performance for internet sales associates to optimize team results, ensure accountability, and maintain consistency across digital sales operations.
• Execute Management Duties: Handle daily operational leadership, team scheduling, performance tracking, and other key administrative and supervisory duties as assigned.
• Upsell Protection & Accessories: Promote and sell extended warranty products, protection plans, parts, and accessories to maximize transaction value and customer satisfaction.
• Meet & Exceed Sales Goals: Consistently achieve or surpass monthly and quarterly sales targets, conversion benchmarks, and revenue goals.