IT Business Analyst - Journey

Description

The Department of Revenue Information Services Division’s has a full-time, permanent opening for a professional IT Business Analyst. We are looking for an experienced IT Business Analyst, who can jump into any IT project and assume the business analyst role with little supervision. You must be a self-starter, effective communicator and have exceptional attention to detail.

The hiring manager will start reviewing applications October 14, 2026, and will continue to review daily until closed. It is in your best interest to apply as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Telework - This position has the flexibility to work remotely much of the time, however the duty station is in Tumwater, Washington and the successful candidate must agree to travel to the office for key scheduled meetings or as operational needs dictate. Details of teleworking considerations will be addressed during the interview process.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Duties

The IT Business Analyst works with internal and external customers to understand business needs and translate them into clear, testable requirements. As a key connection between customers and Information Technology, the IT Business Analyst facilitates collaboration among customers, architecture, and operations to design, modify, or replace technology solutions and services. You will be challenged to use advanced facilitation skills and business analysis techniques when working with complex, high-value/high-risk technology solutions and services. You will also be expected to:

• Conduct presentations, demonstrations, and facilitate discussions in large and small groups and with a diverse set of customers and stakeholders.
• Elicit and analyze requirements using advanced business analysis techniques and translate information received business needs into diagrams , functional, nonfunctional, and clear, well-defined functional, nonfunctional and technical requirements.
• Use excellent verbal and written communication skills to communicate requirements and other information to customers, architects, testers, developers, project management staff, vendors, contractors, and agency leadership.
• Collect, assemble, analyze, evaluate, and report out on data to inform other technologists of business needs.
• Work to contribute to continuous process improvements for the overall software development lifecycle.

Qualifications

The incumbent must possess a combination of the following knowledge, skills, abilities, and progressive experience that demonstrates readiness to successfully perform the duties and tasks of this position:

• Demonstrated ability to elicit, analyze, validate, and document business and technical requirements through progressive conducting customer consultations, facilitating requirement-gathering workshops, and producing structured deliverables such as use cases, process flows, and user stories.
• Proven ability to analyze complex business processes and IT systems to determine current and future states, supported by experience creating context diagrams, decision tables, process documentation, and other analytical tools used to inform system enhancements or new solutions.
• Demonstrated skill in translating technical concepts into clear, customer-friendly language, gained through experience serving as the communication bridge between developers, testers, and business users to ensure shared understanding of system requirements.
• Progressive experience applying business analysis methodologies and best practices, including structured elicitation techniques, requirements management processes, and change control approaches used in complex, multi-unit IT environments.
• Demonstrated ability to support IT project planning and delivery by providing accurate work estimates, contributing to project scoping, communicating risks and impacts, and reporting status to project managers and stakeholders.
• Proven ability to review, analyze, and process IT work requests by determining clarity, completeness, and appropriate request type, supported by experience coordinating with business customers and IS managers to ensure correct routing and prioritization.
• Demonstrated ability to analyze proposed legislation for potential IT impacts, gained through experience interpreting legislative language, consulting with IS and business partners, preparing impact statements, and meeting extremely tight deadlines during legislative cycles.
• Proven ability to participate in testing and validation of system requirements through experience preparing test cases, clarifying requirement-related questions, supporting usability activities, and demonstrating prototypes to customers.
• Demonstrated ability to lead training sessions and support process improvement efforts, backed by experience educating business users on systems/applications, facilitating meetings, and contributing to LEAN or other continuous improvement initiatives.
• Proven ability to manage multiple assignments and competing priorities in a remote or hybrid work environment, demonstrated through independently organizing work, meeting deadlines, maintaining thorough documentation, and traveling to DOR sites as needed.
• Equity Competencies:
  • The ability to take action to learn and grow.
  • The ability to take action to meet the needs of others.
  • Uses an equitable and inclusive approach.

• Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Additional consideration will be given to those that possess the qualifications below:

• Customer-service oriented; having the ability to maintain positive and productive working relationships with fellow IT staff, business customers, and vendors.
• Strong self-management and organization skills with the ability to successfully manage multiple tasks at any given point.

• Experience with Agile methods and supporting practices such as Scrum.
• Business Analyst professional certification.
• Lean Green Belt/other certification.
• Business or IT Process development experience.
• Knowledge of enterprise level systems, both internally hosted and cloud hosted.
• Customer Relationship Management (CRM) experience.
• Knowledge and experience using the business analysis Customer-service oriented methodology based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK®) Guide and Standards.

Throughout our selection process, we will also be evaluating candidates who clearly demonstrate the desire and actions to expand their skills through continuous education and/or independent study.

How do I apply?

Complete the online application in detail and submit the following:

1. Attach a cover letter detailing your interest and experience specific to the required qualifications of this position.
2. Attach a business analysis artifact you have authored in your role as a Business Analyst or other closely related field.
3. Attach a resume that illustrates experience qualifying you for this position.

*Note - Incomplete applications and applications received without requested attachments may be disqualified.*

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Questions?

Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at [email protected] or give me a call (360) 704-5738.

Supplemental Information

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.