IT Help Desk Engineer
Job description
This is a full-time position in the Bay Area.
The Company
boxIT has been delivering local, reliable and cost-effective IT services to California businesses since 2001. We are a growing company that prides itself on “Providing innovative solutions that empower our clients to overcome their technical challenges, improve efficiency and drive business success." Employees should be prepared to work at the company's headquarters in the Presidio in addition to traveling to client sites as per the schedule demands.
You must have a valid CA driver’s license and must be willing to travel to client sites as needed.
- Provide excellent technical support to more than 6,000 users across 200+ client organizations.
- Diagnose and resolve issues across a wide range of technologies.
- Communicate clearly with users and teammates, and document issues and resolutions.
- Adapt to different client environments and take ownership of assigned work.
- Travel to client sites as needed to provide support.
- Participate in a one-week on-call rotation approximately every 6-8 weeks.
- Experience supporting Windows 10/11
- Experience supporting Apple macOS
- Familiarity with Windows Server 2016/2019/2022 and Active Directory
- Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
- Familiarity with Microsoft 365 and Google Workspace (G Suite)
- Familiarity with ‘smart’ devices such as phones, tablets, etc.
- Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus)
- Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus)
- Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)
- Medical, dental and vision benefits
- 401K plan + company matching
- Stipend for weekly lunch
- Free snacks at the Presidio office
- Unlimited Permissive PTO
- Additional incentive for successful completion of on-call week
Skills mentioned
SHIELD is a device-first fraud intelligence platform that leverages patented device identification technology (SHIELD Device ID) and AI-driven risk indicators to deliver real-time fraud insights across applications and industries worldwide. Its flagship SHIELD Sentinel platform aggregates more than 20 risk signals, enabling businesses to detect and prevent fraud before it occurs. Trusted by global unicorns such as Alibaba, Deliveroo, and inDrive, SHIELD’s technology is deployed across multiple continents, supporting diverse regulatory and market environments. The company’s mission is to eliminate unfairness and foster trust by providing the most persistent and accurate device identification in the industry. With teams in Los Angeles, London, São Paulo, and beyond, SHIELD continues to set the global standard for fraud intelligence.
Apply for this job
Use the application link supplied with this listing to apply to Shield. Check the destination before entering personal information.