IT Manager

JOB TITLE: IT MANAGER

Reports to: CEO

Location: Los Angeles, Ca (on-site)

Position

Overview

The IT Manager is responsible for the strategy, security, administration, maintenance, and day-to-day operation of all information technology supporting PLP SoCal.

This position serves as the organization’s primary technology leader and resource, with end-to-end ownership of the company’s IT environment. The IT Manager is both strategic and highly hands-on—identifying technology needs, recommending solutions, establishing standards, and personally executing or coordinating the work necessary to maintain a secure, reliable, and effective technology environment.

The company works with an IT consulting firm that provides technical support and specialized expertise. The IT Manager directs and coordinates the firm’s work, sets priorities, evaluates its performance, and determines when to engage its resources. The IT Manager remains accountable for the company’s technology environment, employee experience, security, and IT decisions while performing hands-on work appropriate to the role.

The IT Manager oversees IT infrastructure, cybersecurity, employee technology support, hardware and software, Microsoft 365 and cloud applications, user access, networking, technology vendors, data protection, business continuity, IT budgeting, and technology projects.

Duties + Responsibilities

• Own IT planning, budget recommendations, policies, documentation, vendor relationships, and technology projects.
• Administer Microsoft 365, identity and access, cloud applications, licenses, endpoints, networks, Wi-Fi, phones, and meeting-room technology.
• Provide responsive employee support and manage the full IT portion of onboarding, role changes, and offboarding.
• Lead cybersecurity controls, patching, endpoint protection, MFA, backups, incident response, recovery testing, and security training.
• Set priorities for the IT consulting firm, coordinate escalations, and evaluate its performance.
• Manage device purchasing, deployment, inventory, replacement, and secure disposal.
• Partner with leaders to improve workflows, evaluate software and automation, and reduce avoidable cost and risk.

Skills + Specifications

• Ownership — Takes responsibility for technology issues and outcomes, including work performed by the IT consulting firm.
• Hands-On Technical Capability — Can personally administer systems and resolve issues while using outside expertise where appropriate.
• Vendor Leadership — Sets clear expectations, coordinates work, evaluates results, and maintains company control of its systems and information.
• Business Judgment — Balances security, usability, cost, reliability, and operational needs.
• Cybersecurity Mindset — Considers access, data protection, and business risk when making technology decisions.
• Problem Solving — Diagnoses challenges systematically and develops practical, sustainable solutions.
• Communication — Communicates effectively with employees, executives, and external technical partners.
• Service Orientation — Helps employees work productively while maintaining appropriate controls.
• Organization and Documentation — Maintains accurate records and reduces dependence on any one person’s or vendor’s undocumented knowledge.
• Continuous Improvement — Identifies better ways to use technology, automation, AI, and systems to support the organization.

Additional Responsibilities

• Use sound judgement when making decisions
• Maintain strong time management skills
• Act with integrity and respect
• Adapt to changes required by business
• Assume and complete all other duties as assigned by supervisor

Job Requirements

• 7 or more years of progressive IT experience, including broad hands-on ownership in a small or midsize organization.
• Demonstrated experience taking broad ownership of an organization's IT environment.
• Strong Microsoft 365 administration, Windows endpoint, networking, cloud application, and identity management skills.
• Experience directing an IT consulting firm or other technical service providers.
• Practical cybersecurity and backup experience, plus sound judgment during incidents and outages.
• Ability to troubleshoot directly, manage vendors and projects, and explain tradeoffs clearly to executives and employees.
• Organized, service-oriented habits and careful handling of confidential business and employee information.