IT SUPPORT & BUSINESS SYSTEMS SPECIALIST

IT SUPPORT & BUSINESS SYSTEMS SPECIALIST

LOCATION

Hybrid | Westfield, IN preferred

DEPARTMENT

Technology

REPORTS TO

Director of Technology & Cyber Security

POSITION SUMMARY

LINC Systems is seeking a motivated IT Support & Business Systems Specialist to provide responsive technical support for employees while assisting with business applications, system administration, and technology projects. This role is a strong fit for someone who enjoys troubleshooting, helping users, and learning how technology supports business operations. Experience with SAP or another ERP platform is helpful, but not required.

KEY RESPONSIBILITIES

• Provide first- and second-level support for computers, software, printers, mobile devices, connectivity, and common user issues.
• Respond to help desk requests promptly, communicate status clearly, and document solutions.
• Set up and maintain laptops, desktops, user accounts, permissions, and other technology equipment.
• Support Microsoft 365 applications, including Outlook, Teams, Excel, Word, and SharePoint.
• Assist users with ERP, CRM, customer portal, and other business application issues.
• Participate in system testing, upgrades, implementations, integrations, and technology improvement projects.
• Maintain technology asset records, procedures, configurations, and support documentation.
• Identify recurring issues and recommend practical improvements or automation.

REQUIRED QUALIFICATIONS

• 2+ years of IT support, help desk, desktop support, or systems administration experience.
• Hands-on experience supporting Windows computers and Microsoft 365.
• Strong troubleshooting, organization, communication, and customer service skills.
• Ability to explain technical issues in clear, practical language.
• Ability to manage multiple priorities and work independently or as part of a team.
• Associate degree in Information Technology, Computer Information Systems, or a related field, or equivalent practical experience.

PREFERRED SKILLS

• Exposure to SAP or another ERP platform such as Epicor, Microsoft Dynamics, NetSuite, or Sage.
• Experience with Microsoft Entra ID, Active Directory, device management, or user access administration.
• Basic knowledge of networking, databases, reporting tools, SQL, Power BI, or Power Automate.
• Experience supporting CRM, ecommerce, customer portal, warehouse, or distribution systems.
• Experience assisting with application integrations, acquisitions, or system migrations.

WHAT SUCCESS LOOKS LIKE

RESPONSIVE SUPPORT

Employees receive timely, helpful support and clear communication.

RELIABLE SYSTEMS

User access, devices, and business applications are maintained accurately.

CONTINUOUS LEARNING

The specialist develops stronger knowledge of LINC’s systems and business processes.

PRACTICAL IMPROVEMENT

Recurring issues are reduced through documentation, training, and better processes.

WORK ENVIRONMENT

• Hybrid work arrangement with regular collaboration across company locations.
• Occasional travel may be required to support projects, offices, or integration activities.