IT Support Manager

The IT Support Manager is responsible for providing end user support and software, hardware, and network assistance. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Level I, II and III (when possible) Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution.

Duties/Responsibilities

Troubleshoots and resolves trouble tickets related to technical difficulties with hardware, software, and the network

Resolves Triage Level II and Level III trouble tickets

Resolves Network switch and connectivity issues

Collaborates with development staff to recreate problems in the test environment

Verifies issue resolution on the customer’s behalf

Verifies with the customer that the issue has been resolved and update the ticketing system

Interface with infrastructure, database, and development personnel

Communicates plan, progress, and issues in a timely manner

Actively contributes to ongoing process improvement

Ability to complete multiple simultaneous projects in a timely manner

Performs other related duties to benefit the mission/vision of the organization

Education & Experience

Bachelor’s degree in IT, engineering, computer science or a related field required

2+ year’s customer support/help desk experience

Strong communications, interpersonal, and analytical skills

Ability and desire to provide excellent customer-service to internal customers

Working knowledge of MS operating systems and applications

Working knowledge of MS operating systems and applications

Ability to work independently and in a dynamic environment

Automotive software experience a plus

Pay and Recognition:

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Aggressive Employee referral program with bonus opportunities

Members.