IT Support Specialist

About Us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the Right Thing," "Safety in Everything We Do” and “Be Resourceful.” Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.

Summary

The IT Support Specialist provides technical assistance and support for hardware, software, and network systems across the organization. This role ensures timely resolution of technical issues, maintains IT infrastructure, and supports end-users to enable efficient business operations.

Essential Functions and

Responsibilities

• Provide responsive, high-quality support for hardware, software, and network issues.
• Configure and deploy workstations, accounts, and tools for new hires.
• Maintain and enhance IT infrastructure in collaboration with the IT team.
• Manage IT inventory and procurement processes.
• Document support activities and ensure compliance with IT policies and security standards.
• Prioritize and resolve incidents in accordance with service level agreements (SLAs).
• Report and escalate security incidents as necessary.

Expectations:

• Deliver exceptional customer service and maintain professionalism in all interactions.
• Adhere to company IT policies, security protocols, and compliance requirements.
• Demonstrate initiative, problem-solving skills, and the ability to work independently and collaboratively.
• Maintain accurate documentation of technical issues and resolutions.
• Support continuous improvement by identifying and recommending process enhancements.