Logistics Operations Manager

Summary

The Logistics Operations Manager is a leadership position that has responsibility for teammate productivity and successful team operations. The focus is on managing the execution of day-to-day operations, teammate support, and coaching and mentoring. This role will have relationships with both internal and external customers as well as vendors at varying levels within the organization.

Main Accountabilities:

· Responsible for all day-to-day operations for the customer accounts aligned to your teams.

· Understand customer requirements, timelines, and scopes. Successfully align M2 services to meet those customer needs and focus on the growth of the customer accounts.

· Help lead the integration of new customer accounts, new carriers, and new processes. This includes the development of the operation, the outline of the workflow, and the configuration of the transportation management system.

· Coach, mentor, and support your teams (Account Managers, Account Capacity Leads, Logistics Coordinators). Understand their personal goals and support them in their growth plan.

· Lead innovative improvement initiatives for the account(s) with a focus on understanding root cause of recurring issues, driving down costs, and improving service

· Help lead customer/carrier quarterly business reviews, coach your team to participate as well.

· Communicate and build customer/carrier relationships at varying operational levels to ensure expectations are being met and when they are not, collaborate on an agreed upon solution.

· Use professional judgment to assess the impact of tactical decisions/actions on the success and profitability of both the customer and M2.

· Report and analyze key performance indicators and develop action plans to improve any that fall below expectations

· Develop and evaluate standard operating procedures, business rules, and work processes to enhance communication, transfer information, and produce results

· Interview and select new teammates while leading, managing and developing a team of on average 5-10 teammates who are responsible for the day-to-day operational execution

· Accountable for executing account plans to ensure sustainability of our services, expand our solution set, and create value for our customers

Skills and Competencies:

· Ability to establish trust & credibility with the team

· Relationship developer and mentor to others

· Collaborate well with teammates, fosters good communication with internal M2 teams and external parties

· Ability to organize thoughts and provide updates on progress, challenges, and timelines in email or verbal format to the organization

· Self-motivated, driven individual who thrives in solving complex problems or projects

· Strong ability to persuade, motivate, negotiate, and influence others

· Ability to effectively plan and organize workload, prioritize ever changing needs, and multi-task

· Demonstrates a sense of urgency and takes initiative

· Receives and acts on feedback and lessons learned for continual professional improvement and development

· Believes in self and is passionate about learning and growing

· Strong planning and organizational skills. Ability to multi-task and support multiple teams

· Objective mindset, utilizes technology to drive efficiencies & value-added services

• Five (5) plus years of relevant transportation, supply chain, customer service or business management experience.
• Project Management experience is a plus.
• Advanced problem-solving skills.
• Intermediate proficiency in Microsoft applications such as Excel, Word, and PowerPoint; Transportation Management System (TMS) experience required.
• Interpersonal skills with the ability to develop effective customer and teammate relationships and work within all levels of an organization.
• Effective leadership, team building, mentoring, and oral/written communication skills.
• Ability to lead both centralized and decentralized teammates.
• Ability to travel up to 10%.