Manager, Professional Services

Title: Manager, Professional Services

Reports to: Todd Stallard, EVP Sales

Location:

Remote (U.S.), proximity to a major airport preferred; travel up to 40–50% to

client sites, partner offices, Mach7 offices, and industry events

About the Role

At Mach7, we believe software is the easy part to buy, and

going live is the plan. The people who build the software are the people who

deploy it. We are now launching a Consulting Services practice to help health

systems plan, migrate, integrate, and get more value from their imaging

estates.

You will build that practice from the ground up, while

drawing on experienced Mach7 colleagues and subject-matter experts who will

contribute their knowledge under your direction. You’ll lead the first

engagements with support from these internal resources as you establish the

dedicated consulting team. This is a full-time player-coach role. On the field,

you run diagnostic assessments and strategy engagements with CIOs, CMIOs, and

imaging leaders. On the sideline, you build the playbook, recruit the team, set

the standards, and own the practice P&L. You will bring deep, current

credibility in medical imaging and the operating discipline to turn that

expertise into a repeatable, profitable business.

Expect to spend roughly 40–50% of your time as a player

(leading and delivering assessments, roadmaps, and readouts), 30–35% as a coach

(hiring, developing, and reviewing the consulting team; owning methodology,

templates, and quality), and 20–25% as a practice builder (owning the catalog,

pricing, pipeline, partner delivery, and P&L with Sales and RevOps).

In your first year, success looks like: a live catalog, rate

card, and SOW templates with 2–3 anchor assessments signed in the first 90

days; a Principal Consultant and Engagement Manager hired and 2 case studies

published by day 180; and by day 365, the practice at or above target margin (≥

35% gross), 70–75% delivery utilization, a first partner-delivered engagement,

a first advisory retainer, and ≥ 40% of assessments converting to follow-on

work.

What You'll Do

• Lead Mach7’s diagnostic assessments: Imaging
• Estate Assessment, Migration Readiness, Cloud and On-Prem Economics, EHR
• Imaging Readiness, and Research Data Readiness.
• Run Enterprise Imaging Strategy & Roadmap
• engagements, from current-state discovery through a costed, multi-year target
• architecture and business case.
• Advise on PACS deconstruction, VNA architecture,
• archive consolidation, cloud and hybrid hosting, EHR image integration
• (including Epic), and imaging AI and data governance.
• Present findings and recommendations to C-suite,
• radiology, and IT leadership, and turn each readout into a clear next-step
• proposal.
• Serve as the senior escalation point and
• executive sponsor on complex migration and integration programs.

As a coach (team leadership)

• ·Recruit and hire the first consulting team
• (Engagement Manager, Principal and Senior Consultants) using a Hungry, Humble,
• Smart standard.
• ·Lead and coordinate experienced Mach7 team
• members and subject-matter experts, using their knowledge to strengthen client
• engagements while the dedicated consulting team is built.
• Coach consultants on delivery, client presence,
• and commercial judgment; run engagement reviews and quality gates.
• Build and own the consulting playbook:
• assessment scorecards, SOW library, architecture templates, runbooks, and
• readout decks.

As a practice builder (business ownership)

• Own the Consulting Services P&L: bookings,
• gross margin, utilization, and client satisfaction.
• Partner with Sales to qualify and close services
• opportunities using MEDDIC, and drive services attach on new license deals.
• Work with RevOps and Finance on pricing, rate
• cards, deal desk, revenue recognition, and CRM reporting.
• Represent Mach7 as a thought leader at industry
• events, webinars, and in published content.

What

We're Looking For

Required

• 10–15+ years of progressive experience in
• medical imaging, radiology IT, or healthcare IT consulting.
• Currently working in the healthcare or medical
• imaging industry, at a health system, imaging vendor, or healthcare consulting
• firm.
• Hands-on depth in enterprise imaging: PACS, VNA,
• enterprise and zero-footprint viewers, DICOM, DICOMweb, HL7, IHE profiles, and
• image-enabled EHR workflows.
• A track record leading large imaging migrations,
• archive consolidations, or PACS replacements from assessment through
• decommission.
• 5+ years leading consulting or delivery teams,
• including hiring, coaching, and managing billable utilization.
• Experience owning or directly shaping a services
• P&L, pricing, and SOWs (fixed fee and T&M).
• Executive presence: comfortable advising CIOs,
• CMIOs, and radiology chairs, and presenting to boards and steering committees.
• Working knowledge of healthcare privacy and
• security requirements (HIPAA, BAAs, de-identification) and of regulated
• validation and change control.
• Willingness to travel up to 40–50%, including
• occasional international travel.
• Bachelor’s degree in health informatics,
• computer science, engineering, business, or a related field, or equivalent
• experience.

Preferred

• CIIP (Certified Imaging Informatics Professional) or PARCA certification; PMP or equivalent delivery credential.
• Prior leadership role in radiology or
• imaging informatics at a health system or academic medical center.
• Experience with Epic imaging
• integration (Radiant, image launch paths, Care Everywhere) or other major EHRs.
• Cloud imaging experience on AWS or
• Azure, including hosting economics and migration planning.
• Experience building a practice or new
• services line from zero at a software or services company.
• Exposure to imaging AI orchestration, research data governance, or registry programs.
• International experience (ANZ, EMEA,
• GCC, or APAC markets).
• Master’s degree (MBA, MHA, or health
• informatics).

We recognize

that candidates bring diverse experiences and backgrounds. If you don’t meet

every requirement, we still encourage you to apply! Many strong candidates

don’t check every box. We value potential, growth, and impact as much as

experience.

Who You Are

· Hungry. You

want to build something, not inherit it. You go after the work and the results.

· Humble. You

can lead the readout in the morning and fix the template in the afternoon. The

team’s win is the only win.

· Smart. You

read people and rooms well, and you know when to advise, when to listen, and

when to push.

· Coach at heart. You

measure yourself by how good your team becomes. You run the practice on trust,

respect, discipline, and accountability.

About

Mach7

Mach7 Technologies helps healthcare

organizations bring all their medical images together in one place so they can

be easily accessed, shared, and used to support patient care. Our enterprise

imaging solutions, including a vendor-neutral archive (VNA), enterprise PACS,

the eUnity enterprise diagnostic viewer, and teleradiology workflows,

consolidate imaging from across the enterprise into a single, accessible source

of truth. Built on open standards, including DICOM and a configurable HL7

engine, and free from proprietary data lock-in, our technology lets providers

store, view, and share images on their own terms. The result is a simpler, more

connected imaging environment that puts data ownership back where it belongs:

with the people delivering care. Your data, your infrastructure, your choice.

• Integrate AI into daily work — leverage
• AI tools to enhance efficiency, elevate quality, and support smarter, faster
• decision-making.
• Apply critical human judgment to AI output — review, validate, and take full accountability for AI-assisted
• work, ensuring accuracy and reliability.
• Continuously improve through AI — proactively identify opportunities to optimize processes,
• rethink workflows, and challenge existing approaches rather than maintaining
• the status quo.
• Use AI responsibly and ethically — safeguard sensitive information, adhere to company guidelines,
• and actively identify risks such as bias, inaccuracies, or misuse.

At Mach7, our culture is rooted in CLIMBS, a mindset

that guides how we show up, collaborate, and grow each day. More than just a

set of values, CLIMBS represents the standard we hold ourselves to and the way

we approach our work, our teams, and our impact.

C — Customer First

Every decision starts with the customer’s perspective. Success = customer

outcomes and satisfaction.

L — Learn & Grow

Curiosity keeps us climbing. We embrace continuous learning, share knowledge

freely, and invest in each other’s development.

I — Innovate for Impact

We value meaningful, outcome-driven innovation over activity. We challenge the

status quo and align behind real customer benefit.

M —

Minimize Complexity & Move

As complex as needed but no more. Agility beats bureaucracy. We move

fast and stay focused on what matters.

B —

Build Good Sh*t

(Yes, intentionally memorable.) Extreme ownership, craftsmanship, and pride in

high-quality work.

S — Everyone Sells

Not just Sales—Engineering, Product, Support, Finance, IT. We align behind

commercial success to enable company success